ServiceNow Developer

About the Role

KION Group IT is looking for an experienced ServiceNow Developer to join our global ServiceNow Platform Team.

In this role, you will be responsible for developing, configuring, and maintaining ServiceNow solutions that support IT Service Management across KION Group. You will work closely with platform architects, business stakeholders, and international development teams while contributing to the growth of the KION IT Service Hub in Guadalupe, Nuevo León.

This position is ideal for a ServiceNow professional with strong development, integration, and stakeholder-management experience who is interested in working in a global enterprise environment.

What You Will Do

• Recommend, develop, configure, and maintain customized solutions within the ServiceNow platform.
• Translate business and technical requirements into scalable platform designs and technical solutions.
• Develop new functionalities in alignment with the ServiceNow architecture, platform roadmap, governance standards, and business strategy.
• Serve as a technical point of contact for ServiceNow-related questions and platform support.
• Design and develop use cases in close collaboration with business stakeholders.
• Support the implementation and continuous improvement of ITSM and Customer Service Management solutions.
• Develop and maintain integrations between ServiceNow and enterprise systems.
• Collaborate with application developers and technical teams to ensure effective data management and integration.
• Provide training to stakeholders on new ServiceNow functionalities and platform capabilities.
• Promote the adoption and effective use of ServiceNow across KION Group.
• Support projects involving globally distributed teams and stakeholders.

Technology Environment

You will work with technologies and solutions including:

• ServiceNow Platform
• ServiceNow IT Service Management — ITSM
• ServiceNow Customer Service Management — CSM
• ServiceNow integrations
• Data warehouses
• Single Sign-On — SSO
• SAP integrations
• Enterprise middleware
• APIs and web services
• Agile development environments

What We Are Looking For

• Approximately 3 to 5 years of experience working with IT or ITSM platforms.
• More than 4 years of professional experience as a ServiceNow Developer.
• Experience designing and implementing ServiceNow solutions, including ITSM and CSM.
• Experience with non-IT ServiceNow products, such as finance-related solutions, is an advantage.
• Strong knowledge of ServiceNow integrations with enterprise platforms and middleware.
• Experience configuring and customizing ServiceNow applications, workflows, forms, business rules, and integrations.
• Experience leading technical projects or development teams in a global environment.
• Ability to evaluate requirements and recommend effective technical solutions.
• Strong stakeholder-management and communication skills.
• Experience working with ITIL practices and Agile methodologies.
• At least two ServiceNow Certified Implementation Specialist — CIS certifications.
• ServiceNow Certified Technical Architect — CTA certification is considered an advantage.
• Fluent written and spoken English.