ServiceNow Developer

Title: ServiceNow Developer - CSDM / CMDB / ITOM

Location: Fully Remote (UK)

Salary: Up to £70k

Industry: ServiceNow Consultancy

The Opportunity

I'm currently working with a specialist ServiceNow consultancy that is looking to hire an experienced ServiceNow Developer to join its growing team.

This is a customer-facing role where you'll work across a variety of ServiceNow projects, helping organisations get more value from their ServiceNow platforms across areas including CMDB, CSDM and ITOM .

You'll be joining a consultancy where the work is varied, giving you the opportunity to work across different customer environments, projects and challenges rather than being tied to one platform or set of requirements.

The role will suit a ServiceNow Developer who is comfortable getting involved in customer conversations, understanding requirements and translating them into effective technical solutions. You'll need to be confident in your technical ability, commercially aware and comfortable working directly with customers.

There is also a strong focus on the future of the ServiceNow platform. The business has a number of Virtual Agent and Now Assist projects in the pipeline, so any experience or interest in ServiceNow AI would be a major advantage.

If you're a ServiceNow Developer with experience across CMDB, CSDM and ITOM , who enjoys customer-facing project work and wants the opportunity to work across a varied range of ServiceNow engagements, this could be an excellent opportunity.

Key Responsibilities

• Design, develop and configure ServiceNow solutions across a variety of customer projects.
• Work across areas including CMDB, CSDM and ITOM .
• Work directly with customers to understand requirements, challenges and desired outcomes.
• Translate business and technical requirements into effective ServiceNow solutions.
• Contribute to the design, development, testing and implementation of ServiceNow functionality.
• Support customers through the delivery of ServiceNow projects from initial requirements through to implementation.
• Help identify opportunities to improve existing ServiceNow environments and make better use of the platform's capabilities.
• Work closely with consultants, architects and other technical specialists to deliver high-quality solutions.
• Follow ServiceNow best practices and favour standard platform functionality wherever appropriate.
• Contribute to technical discussions and provide guidance to customers around ServiceNow capabilities.
• Work across a variety of projects, technologies and customer environments.
• Keep up to date with developments across the ServiceNow platform, including emerging AI capabilities.

Essential Skills and Experience

• Commercial experience working as a ServiceNow Developer .
• Strong hands-on experience with ServiceNow development and configuration .
• Experience working with CMDB, CSDM and ITOM .
• Ability to understand customer requirements and translate them into effective technical solutions.
• Comfortable communicating directly with customers and explaining technical concepts clearly.
• Experience working across ServiceNow implementation or transformation projects.
• Strong problem-solving and analytical skills.
• Confident working independently while also contributing effectively within a wider delivery team.
• A positive and ambitious approach, with the confidence to take ownership of your work.
• Strong understanding of ServiceNow best practices and platform capabilities.

Desirable Skills

• Experience with ServiceNow AI / Now Assist .
• Experience with Virtual Agent or conversational AI within ServiceNow.
• Experience with ITOM Discovery and/or Service Mapping .
• Experience working within a ServiceNow consultancy or customer-facing environment.
• ServiceNow certifications.
• Experience working with wider ServiceNow automation and integration capabilities.

Package and Benefits

• Up to £70,000 salary depending on experience.
• Fully remote working within the UK.
• Opportunity to work across a variety of ServiceNow projects and customer environments .
• Exposure to projects across CMDB, CSDM, ITOM and ServiceNow AI .
• Opportunity to get involved with upcoming Virtual Agent and Now Assist projects.
• Customer-facing role with the opportunity to build strong consulting and stakeholder management experience.
• Join a specialist ServiceNow consultancy where experienced people remain closely involved in project delivery.
• Opportunity to develop your ServiceNow expertise while working across a broad range of technologies and use cases.