Servicenow Developer

Role & responsibilities

• 11+ years of IT experience, with at least 6 years in ServiceNow architecture and development.
• Deep expertise in multiple ServiceNow modules (e.g., ITSM, ITOM, HRSD, CSM).
• Strong experience with ServiceNow scripting (JavaScript, Glide API), Flow Designer, and Service Portal.
• Proven track record in designing integrations using REST/SOAP APIs, web services, and third-party tools.
• ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) certifications required; Certified Application Developer (CAD) and Certified Technical Architect (CTA) preferred.
• Design and architect ServiceNow solutions across ITSM, ITOM, HRSD, CSM, or other ServiceNow modules based on business needs.
• Lead and mentor ServiceNow developers and administrators; review code and solution designs.
• Architect integrations between ServiceNow and other enterprise systems using APIs, MID Servers, and integration tools.
• Plan and manage ServiceNow upgrades, performance tuning, and platform optimization.
• Create and maintain architecture diagrams, technical documentation, and solution design documents. Ensure solutions adhere to security, compliance, and data privacy requirements.

Good to have skills/Project Experience/Certifications:

• Oversee custom application development, scripting (client/server), and workflow automation within ServiceNow.
• Collaborate with business and IT stakeholders to gather requirements and translate them into scalable ServiceNow solutions.