ServiceNow developer

Responsibilities

Design, develop, and implement solutions on the ServiceNow platform

Collaborate with stakeholders to gather and translate business requirements into technical solutions

Configure and customize ServiceNow applications, workflows, forms, and scripts

Develop and maintain platform components, including tables, business rules, client scripts, UI policies, and integrations

Support end-to-end ServiceNow implementation activities, including configuration, testing, and deployment

Participate in user acceptance testing (UAT) and support data migration activities

Develop reports and dashboards to monitor performance and KPIs

Integrate ServiceNow ITOM modules with enterprise systems to ensure seamless data flow

Provide technical support and troubleshoot platform-related issues

Ensure adherence to best practices, governance, and audit requirements

Qualifications

4+ years of experience with the ServiceNow platform

Required Skills

Strong hands-on experience in ITOM (Discovery, Service Mapping, Event Management)

Proven experience in ServiceNow configuration, customization, and development

Proficiency in workflows, scripting (JavaScript), and platform components (business rules, client scripts, ACLs, etc.)

Experience in enterprise or large-scale ServiceNow implementations

Exposure to ITSM or CSM modules is advantageous