ServiceNow Developer

About the role

The ServiceNow Consultant/Senior Consultant is responsible for developing technical solutions on the ServiceNow platform and supporting the implementation and enhancement of modules such as ITSM, CSM, HRSD, IRM/GRC, SecOps/TPRM, ITOM, ITAM, and CMDB, including ServiceNow AI and automation capabilities. The role includes development, configuration, integrations, and maintenance activities following best practices and collaboration with global teams.

Key responsibilities

• Develop and configure ServiceNow modules including ITSM, CSM, HRSD, IRM/GRC, SecOps/TPRM, ITOM/Discovery, ITAM/HAM/SAM, and CMDB.
• Create technical design documents, workflows, scripts, and unit test cases.
• Build platform components using JavaScript, Glide API, Script Includes, UI Policies, Client Scripts, and Flow Designer.
• Implement and support AI capabilities such as Virtual Agent, NLU, AI Search, Predictive Intelligence, and Now Assist.
• Perform platform maintenance including cloning, patching, and upgrades.
• Support integrations using REST, SOAP, and IntegrationHub.
• Participate in testing, deployment activities, and minor enhancements.
• Collaborate with global teams and stakeholders to deliver high-quality ServiceNow solutions.

About you

• 3–6 years of ServiceNow development or configuration experience.
• Experience configuring at least one specialization: GRC/IRM, SecOps/TPRM, HRSD, CSM, ITOM, ITAM, or CMDB.
• Strong understanding of scripting and web technologies (JavaScript, HTML, XML).
• Experience with REST or SOAP integrations.
• Ability to work both independently and collaboratively in a fast-paced environment.
• ServiceNow Certified System Administrator (CSA) – mandatory.
• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• Strong problem-solving and analytical skills.
• Excellent communication and collaboration abilities.
• High attention to detail and time management skills.

Benefits

• HMO with 2 Free Dependents
• Communication Allowance
• Rice Allowance
• Clothing Allowance
• Christmas/Holiday Gift (Christmas Cash Gift)
• Group Personal Accident Insurance
• Life Insurance with coverage
• Flexi-ben reimbursement (Medical/Dental/Optical)
• Bereavement Assistance
• Retirement Plan
• Leave Privileges
• Firm-wide holiday shutdown on last 2 weeks of the year
• Company work suspensions during extreme weather conditions