Servicenow Developer

Experience: 410+ Years
Technology: ServiceNow
Job Type: Full-Time
Modules: ITOM, CSM, CMDB, SecOps, GRC, IRM, Custom Application Development

Job Summary

We are looking for experienced ServiceNow professionals with strong expertise in developing, implementing, configuring, and supporting ServiceNow solutions across multiple modules. The ideal candidate should have hands-on experience in ServiceNow platform administration, application development, workflow automation, integrations, and business process optimization.

Candidates with expertise in one or more of the following modules are encouraged to apply.

Key Responsibilities

• Design, develop, configure, and implement ServiceNow solutions based on business requirements.
• Work on ServiceNow modules including ITOM, CSM, CMDB, SecOps, GRC, IRM, and Custom Application Development.
• Develop and customize applications, workflows, business rules, client scripts, UI policies, Script Includes, and Flow Designer flows.
• Configure forms, lists, tables, notifications, reports, dashboards, and access controls.
• Develop and maintain integrations with third-party applications and enterprise systems using REST/SOAP APIs and IntegrationHub.
• Perform platform enhancements, troubleshooting, debugging, performance optimization, and defect resolution.
• Collaborate with business analysts, architects, technical teams, and stakeholders to gather requirements and deliver solutions.
• Participate in technical design, code reviews, unit testing, system integration testing, and deployment activities.
• Follow ServiceNow development best practices, coding standards, security guidelines, and platform upgrade requirements.
• Prepare technical documentation, configuration guides, and deployment plans.
• Support production issues, enhancements, and continuous improvement initiatives.

Technical Skills Required

• Strong hands-on experience with the ServiceNow platform.
• Proficiency in JavaScript, Glide APIs, Business Rules, Client Scripts, Script Includes, and UI Policies.
• Experience with Flow Designer, Workflow Editor, Service Catalog, and IntegrationHub.
• Knowledge of REST/SOAP integrations, web services, and data imports.
• Experience with ACLs, roles, groups, and platform security.
• Understanding of update sets, application deployment, debugging, and troubleshooting.
• Familiarity with Agile methodologies, SDLC, ITIL concepts, and change management processes.
• Ability to analyze business requirements and translate them into scalable technical solutions.

Module-Specific Exposure

Candidates should have hands-on experience in one or more of the following areas:

• IT Operations Management (ITOM): Discovery, Service Mapping, Event Management, CMDB integrations, and operational visibility.
• Customer Service Management (CSM): Case management, customer workflows, portals, and customer service automation.
• Configuration Management Database (CMDB): CI management, data integrity, identification and reconciliation, and CMDB health.
• Security Operations (SecOps): Security Incident Response, Vulnerability Response, threat management, and security integrations.
• Governance, Risk and Compliance (GRC): Policy and compliance management, audits, controls, and risk assessments.
• Integrated Risk Management (IRM): Enterprise risk management, control monitoring, risk assessments, and regulatory compliance.
• Custom Application Development: ServiceNow application development, custom tables, scoped applications, UI Builder, App Engine, and workflow automation.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA).
• Relevant ServiceNow Certified Implementation Specialist (CIS) or Application Developer certifications.
• Experience in enterprise ServiceNow implementations, upgrades, and platform integrations.
• Strong analytical, communication, problem-solving, and stakeholder management skills.

Candidate Profile

• Experience: 4–10+ years of relevant IT/ServiceNow experience.
• Strong technical and troubleshooting capabilities.
• Experience delivering end-to-end ServiceNow solutions.
• Ability to work independently and collaborate effectively with cross-functional teams.

Note: Candidates need not have expertise in all listed modules. Relevant hands-on experience in one or more modules, along with strong core ServiceNow platform skills, is preferred.