ServiceNow Developer

ServiceNow Developer

Location: Manila City, Metro Manila, Philippines
Work Setup: Hybrid
Employment Type: Full-Time
Experience Level: Mid-Level and Above

About GECO Asia

GECO Asia is an IT Consultancy Services company headquartered in Singapore, with offices in the Philippines, Indonesia, Malaysia, and China, and delivery centers in Manila and Iloilo. With 20 years of experience, we provide technology consulting and IT solutions that help businesses optimize operations, improve efficiency, and achieve their digital transformation goals.

About the Role

We are looking for a skilled ServiceNow Developer to design, develop, configure, and implement scalable solutions on the ServiceNow platform. The successful candidate will work closely with business stakeholders, technical teams, and project leaders to deliver solutions that streamline workflows, automate business processes, and improve operational efficiency for global organizations.

This role offers the opportunity to work across ServiceNow applications, solve complex technical challenges, and contribute to continuous platform innovation within an Agile environment.

Key Responsibilities

• Design, develop, configure, and implement ServiceNow applications and solutions based on business and technical requirements.
• Collaborate with stakeholders to gather requirements and translate business needs into scalable, maintainable technical solutions.
• Develop and enhance platform capabilities using ServiceNow development best practices.
• Work across relevant ServiceNow modules and product lines, including ITSM, ITOM, SecOps, IRM, ITAM, HRSD, CSM, and SPM, depending on project requirements.
• Perform impact assessments, testing, debugging, and troubleshooting to ensure solution quality and platform stability.
• Support platform upgrades, patches, enhancements, and maintenance activities.
• Identify opportunities to automate workflows and improve existing business processes.
• Collaborate with cross-functional teams throughout the software development lifecycle.
• Follow Agile methodologies and contribute to sprint planning, technical discussions, and continuous improvement initiatives.
• Maintain technical documentation and ensure solutions meet quality, security, and performance standards.

Qualifications and Requirements

• At least 2 years of hands-on experience in ServiceNow development or architecture.
• Strong knowledge of the ServiceNow platform, its capabilities, and development best practices.
• Experience developing or configuring solutions across one or more ServiceNow product lines, such as ITSM, ITOM, SecOps, IRM, ITAM, HRSD, CSM, or SPM.
• Ability to analyze technical requirements and develop effective solutions.
• Strong troubleshooting, analytical, and problem-solving skills.
• Good written and verbal communication skills.
• Ability to work independently and collaborate effectively with cross-functional teams.
• Willingness to learn new technologies and adapt to changing project requirements.

Preferred Qualifications

• ServiceNow certification.
• ITIL certification or working knowledge of ITIL principles.
• Experience working in an Agile or Scrum environment.
• Exposure to Generative AI (GenAI) technologies and automation solutions.
• Background in systems engineering, software development, or related technical fields.
• A strong interest in platform innovation, workflow automation, and continuous learning.

What We’re Looking For

We are seeking a proactive and technically capable professional who enjoys solving complex problems and building reliable, scalable solutions. The ideal candidate combines ServiceNow development expertise with strong analytical skills, a collaborative mindset, and a commitment to continuous improvement.