ServiceNow Developer

ServiceNow Developer (ITSM) Location - Mohali (Hybrid)

The Role

Design, build and implement ServiceNow ITSM solutions for clients, acting as a trusted voice on ITSM best practices from requirements through production support.

What You’ll Do

• Gather client requirements and run gap analysis between ServiceNow and ITSM processes
• Design, develop, test and implement ServiceNow ITSM and related application suites
• Install and configure ServiceNow environments
• Build and maintain service catalogs
• Lead and support ServiceNow upgrades
• Support product demos and collaborate with PMs, engineers and administrators
• Support live production applications and recommend enhancements

Must Have

• Bachelor’s degree or equivalent experience in a technical field
• 4+ years of hands-on ServiceNow implementation across any two of ITSM, CSM, SPM, CMDB, ITOM
• 4+ years of ServiceNow development experience
• ITIL 3 Foundation certified
• Solid web development skills (HTML, JavaScript, HTTP)
• Strong troubleshooting, documentation and cross-team collaboration

Good to Have

• Service desk, asset, incident and change management experience on ServiceNow
• Knowledge of formal delivery methodologies and project deliverables
• ServiceNow CSA / CIS certifications