ServiceNow Developer / Consultant

About the Role

We are seeking experienced ServiceNow professionals to support the implementation, development, configuration, and optimization of enterprise service management solutions. The ideal candidates will have experience leveraging the ServiceNow platform to streamline workflows, automate business processes, improve service delivery, and enhance operational efficiency.

We welcome professionals with expertise in IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), HR Service Delivery (HRSD), Security Operations (SecOps), and ServiceNow platform development.

Key Responsibilities

• Design, develop, configure, and maintain ServiceNow applications and solutions.
• Implement and enhance workflows, service catalogs, business rules, and automated processes.
• Gather business requirements and translate them into functional and technical specifications.
• Support the implementation and optimization of ServiceNow modules across enterprise environments.
• Develop and maintain integrations between ServiceNow and third-party systems using APIs and IntegrationHub.
• Configure and manage the Common Service Data Model (CSDM), Configuration Management Database (CMDB), and Discovery capabilities.
• Troubleshoot technical issues, perform root cause analysis, and implement appropriate solutions.
• Collaborate with business stakeholders, IT teams, and project managers to deliver platform enhancements.
• Conduct system testing, support user acceptance testing (UAT), and assist with deployment activities.
• Maintain technical documentation and ensure compliance with platform development standards and security requirements.
• Identify opportunities to improve operational efficiency through workflow automation and service management best practices.

Key Skills and Areas of Expertise

Candidates may specialize in one or more of the following ServiceNow technologies and platforms:

• IT Service Management (ITSM): Incident, problem, change, request, and knowledge management.
• IT Operations Management (ITOM): IT infrastructure visibility, service mapping, event management, and operational automation.
• Customer Service Management (CSM): Customer support workflows, case management, and service delivery.
• HR Service Delivery (HRSD): Employee service centers, HR case management, and employee workflow automation.
• Security Operations (SecOps): Security incident response, vulnerability management, and security workflow automation.
• Configuration Management Database (CMDB): Configuration item management, relationship mapping, data quality, and governance.
• ServiceNow Discovery: Automated discovery of IT infrastructure, applications, and configuration items.
• IntegrationHub: Integration development, reusable spokes, data exchange, and workflow automation.
• ServiceNow Development: JavaScript, Glide APIs, business rules, client scripts, UI policies, and ServiceNow scripting.
• ServiceNow Architecture: Platform architecture, solution design, application development standards, and enterprise integrations.

Qualifications and Requirements

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
• Proven experience in ServiceNow development, consulting, administration, architecture, or implementation.
• Strong understanding of ServiceNow platform capabilities and enterprise service management processes.
• Experience configuring ServiceNow modules and developing platform customizations.
• Familiarity with JavaScript, REST/SOAP APIs, integrations, and workflow automation.
• Knowledge of CMDB, Discovery, and IT service management practices, depending on specialization.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and stakeholder collaboration skills.
• ServiceNow certifications, such as Certified System Administrator (CSA) or Certified Application Developer (CAD), are an advantage.

Preferred Industry Experience

Experience supporting organizations in any of the following industries is beneficial:

• Banking, Financial Services, and Insurance (BFSI)
• Healthcare and Life Sciences
• Telecommunications
• Manufacturing
• Large Enterprises

Potential Roles

Depending on experience and specialization, candidates may be considered for the following positions:

• ServiceNow Developer
• ServiceNow Architect
• ServiceNow ITOM Consultant
• ServiceNow CMDB Specialist

How to Apply

Interested candidates are encouraged to submit their updated CV, highlighting their ServiceNow specialization, relevant certifications, technical expertise, and experience with enterprise implementations, platform integrations, or workflow automation projects.

Work Location: Remote