ServiceNow Developer (CSM & Supply Chain)

Role & responsibilities

ServiceNow Developer (CSM & Supply Chain) Job Description

Position: ServiceNow Developer
Experience: 45 Years
Job Summary

We are seeking a skilled ServiceNow Developer with 4–5 years of hands-on experience in ServiceNow development and implementation. The ideal candidate should have strong expertise in the Customer Service Management (CSM) module, supply chain-related business processes, integrations, and the latest ServiceNow AI capabilities including Agentic AI and Now Assist.

Key Responsibilities

• Design, develop, configure, and support ServiceNow solutions across multiple modules with a focus on Customer Service Management (CSM).
• Implement and enhance ServiceNow workflows, Flow Designer solutions, Business Rules, Client Scripts, UI Policies, Script Includes, and IntegrationHub solutions.
• Collaborate with business stakeholders to gather requirements and translate them into scalable ServiceNow solutions.
• Develop and maintain integrations between ServiceNow and external systems using REST, SOAP, Webhooks, MID Server, and IntegrationHub.
• Support supply chain business processes including customer case management, order management, fulfillment, logistics, and partner/vendor interactions.
• Configure and implement Now Assist, AI Search, Predictive Intelligence, Virtual Agent, and Agentic AI capabilities to improve operational efficiency.
• Design and develop automated workflows leveraging ServiceNow AI and GenAI capabilities.
• Participate in code reviews, unit testing, deployment planning, and production support activities.
• Troubleshoot and resolve platform issues while ensuring adherence to ServiceNow best practices.
• Create technical documentation, solution designs, and knowledge articles.

Required Skills & Qualifications

• 4–5 years of hands-on ServiceNow development experience.

• Strong experience with Customer Service Management (CSM) implementation and customization.

• Experience supporting Supply Chain, Order Management, Logistics, Manufacturing, or Customer Operations business processes.

• Strong knowledge of:

• Flow Designer

• IntegrationHub

• Business Rules

• Script Includes

• Client Scripts

• UI Policies

• ACLs

• Catalog Items

• Service Catalog

• Notifications

• Proficiency in JavaScript and ServiceNow scripting.

• Experience with REST APIs, SOAP APIs, Webhooks, and third-party integrations.

• Hands-on experience with Now Assist, Generative AI features, AI Search, and Agentic AI solutions.

• Experience with ServiceNow Automated Test Framework (ATF).

• Strong problem-solving and communication skills.