ServiceNow Developer Financial Services Operations

We are seeking an experienced ServiceNow Developer with strong expertise in Financial Services Operations (FSO) to design, develop, customize, and implement enterprise ServiceNow solutions. The ideal candidate should have hands-on experience in ServiceNow development, platform customization, workflow automation, and integrations, with a solid understanding of FSO and Customer Service Management (CSM).

Key Responsibilities

• Develop, configure, and customize ServiceNow applications with a focus on Financial Services Operations (FSO).
• Design and implement scalable solutions using ServiceNow App Engine.
• Build and maintain workflows using Flow Designer.
• Develop integrations using IntegrationHub and REST/SOAP APIs.
• Create and maintain Business Rules, Client Scripts, UI Policies, UI Actions, and Script Includes.
• Utilize Glide APIs for advanced server-side scripting and platform customization.
• Configure and enhance the Service Catalog and catalog workflows.
• Implement and manage ACLs (Access Control Lists) to ensure secure access to platform data.
• Configure Notifications, Email Templates, and Scheduled Jobs.
• Develop and manage Import Sets and Transform Maps for data migration and integration.
• Troubleshoot, optimize, and enhance existing ServiceNow applications.
• Collaborate with business stakeholders to gather requirements and deliver high-quality technical solutions.
• Participate in code reviews, testing, deployment, and production support activities.

Mandatory Skills

• 5+ years of hands-on experience in ServiceNow Development.

• Strong experience in ServiceNow Financial Services Operations (FSO).

• Good understanding of Customer Service Management (CSM).

• Hands-on experience with ServiceNow App Engine.

• Expertise in Flow Designer and workflow automation.

• Experience with IntegrationHub and third-party integrations.

• Strong knowledge of:

• Business Rules

• Client Scripts

• UI Policies

• UI Actions

• Script Includes

• Glide APIs

• Service Catalog

• ACL (Access Control Lists)

• Notifications & Email Templates

• Import Sets & Transform Maps

• Scheduled Jobs

• Strong JavaScript and ServiceNow scripting skills.

• Experience with REST/SOAP web services and API integrations.

• Excellent problem-solving and analytical abilities.

• Strong communication and stakeholder management skills.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• ServiceNow Financial Services Operations (FSO) implementation experience.
• Experience working in Agile/Scrum environments.
• Banking, Financial Services, or Insurance (BFSI) domain experience is preferred