ServiceNow Developer – FSM

ServiceNow Developer – FSM

Experience: 6–8+ Years Overall IT Experience
Relevant Experience: 2+ Years in ServiceNow Development
Domain: ServiceNow Field Service Management (FSM)

Job Summary

We are looking for an experienced ServiceNow Developer with strong hands-on experience in ServiceNow development, solution design, integrations, and implementation, along with significant experience in Field Service Management (FSM).

The ideal candidate should have strong technical expertise in ServiceNow development and be capable of designing and implementing scalable solutions for field service processes.

Key Responsibilities

ServiceNow Development

• Develop and customize ServiceNow applications using JavaScript and Glide APIs.
• Develop and maintain Business Rules, Client Scripts, UI Policies, UI Actions, and Script Includes.
• Create and manage Scheduled Jobs, Scripted REST APIs, Notifications, ACLs, and ServiceNow Workflows.
• Develop and configure Catalog Items, Record Producers, Import Sets, Data Sources, and Transform Maps.
• Build automation using Flow Designer and IntegrationHub.
• Develop and maintain Custom Applications and Scoped Applications.
• Configure Service Portal / UI Builder solutions.
• Perform debugging, troubleshooting, and performance optimization.
• Translate business requirements into scalable ServiceNow technical solutions.

Integration & API Development

• Design and implement integrations using REST and SOAP APIs.
• Develop integrations using IntegrationHub.
• Integrate ServiceNow with cloud platforms including GCP, Azure, and AWS.
• Work on integrations with enterprise applications such as SAP and Salesforce.
• Integrate ServiceNow with third-party field service applications.
• Troubleshoot integration issues and ensure reliable data exchange between systems.

Field Service Management (FSM)

• Design and implement ServiceNow Field Service Management solutions.
• Configure and support Work Orders and Work Order Tasks.
• Implement field agent assignment, dispatching, and scheduling processes.
• Configure skills, qualifications, locations, and service resources.
• Support Mobile Field Service capabilities.
• Work with workforce management processes.
• Develop solutions to improve field service operations, resource utilization, and scheduling.

Required Skills

• 6–8+ years of overall IT experience.
• Minimum 2+ years of relevant ServiceNow development experience.
• Strong hands-on experience with ServiceNow FSM.
• Strong JavaScript development skills.
• Hands-on experience with Glide APIs, Business Rules, Client Scripts, UI Policies, UI Actions, and Script Includes.
• Experience with Flow Designer, IntegrationHub, Workflows, Notifications, ACLs, Catalog Items, and Record Producers.
• Strong experience with REST/SOAP integrations and Scripted REST APIs.
• Experience with Import Sets, Transform Maps, and Data Sources.
• Experience with Service Portal / UI Builder.
• Strong understanding of ServiceNow application development and customization.
• Good troubleshooting, debugging, and performance optimization skills.
• Strong communication and problem-solving abilities.

Preferred Integration Experience

Experience integrating ServiceNow with:

GCP | Azure | AWS | SAP | Salesforce | Third-Party Field Service Applications

Preferred Candidate Profile

• Strong hands-on ServiceNow development experience.
• Proven experience delivering FSM implementations and customizations.
• Ability to work independently on development, integrations, and technical solutions.
• Strong understanding of enterprise integrations and ServiceNow architecture.
• Excellent analytical, communication, and problem-solving skills.

Pay: ₹80,000.00 - ₹120,000.00 per month

Experience:

• IT: 6 years (Required)
• ServiceNow development: 2 years (Required)

Work Location: Remote