Servicenow developer (IRM)

Key Responsibilities

ServiceNow Development & Configuration

• Design, configure, and develop ServiceNow solutions specializing in IRM, TPRM, and SecOps modules.
• Build and maintain workflows, Flow Designer flows, business rules, client scripts, UI policies, and integrations.
• Apply ServiceNow best-practice customization while ensuring platform performance, scalability, and security.
• Support ServiceNow upgrades, patching, and regression testing activities.

IRM & TPRM Responsibilities

• Implement and enhance Operational Risk, IT Risk, Compliance, Audit, Issue Management, and Policy & Control use cases.
• Configure and manage TPRM lifecycle workflows including vendor onboarding, risk assessments, due diligence, and ongoing monitoring.
• Enable traceability across risks, controls, issues, and remediation actions to support regulatory and audit requirements.
• Configure dashboards and reports to provide actionable risk and third-party exposure insights.

SecOps Responsibilities

• Implement and enhance Security Incident Response, Vulnerability Response, and Threat Intelligence modules.
• Integrate ServiceNow SecOps with external security tools using REST APIs and MID Servers.
• Automate security workflows to improve incident triage, prioritization, remediation tracking, and SLA management.
• Ensure security findings are appropriately linked to enterprise risk and third-party risk processes.

Collaboration & Delivery

• Collaborate with risk, compliance, security, procurement, and IT stakeholders to gather requirements and deliver scalable solutions.
• Work with architects, product owners, testers, and DevOps teams in Agile or hybrid delivery models.
• Provide technical guidance and mentoring to junior developers and configuration analysts.
• Support UAT, production deployments, and post-go-live stabilization.

Governance & Quality

• Ensure solutions align with enterprise risk frameworks, internal controls, and audit expectations.
• Embed access controls, segregation of duties, audit logging, and data quality controls into ServiceNow solutions.
• Support internal and external audits by providing system documentation, evidence, and traceability.
• Continuously identify opportunities to standardize, automate, and optimize risk and security workflows.