ServiceNow Developer (ITSM, ITOM, CMDB & HAM)

Job highlights

• . Hands-on experience with IntegrationHub,REST / SOAP web services,and MID Server setup
• Preferred Qualifications . Certified System Administrator (CSA) or Certified Application Developer (CAD)
• Location: Onsite (Hyderabad,Chennai,Pune,Bangalore,Coimbatore). Total Experience Required: 6+ years.
• Experience with HAM Pro implementation,SAM Pro,or ITAM optimization

ServiceNow Developer (ITSM, ITOM, CMDB HAM)

**Job Details

• Employment Type: Contract

• Work Mode: Hybrid (2 Days WFH / week)

• Location: Onsite (Hyderabad, Chennai, Pune, Bangalore, Coimbatore)

• Total Experience Required: 6+ years

• ******Relevant Experience Required: 6+ years in ServiceNow

  **Job Summary We are seeking an experienced ServiceNow Developer to design, develop, and customize solutions across ITSM, ITOM, CMDB, and Hardware Asset Management (HAM/HAM Pro) modules. The ideal candidate will build end-to-end platform configurations, automated workflows, and complex enterprise integrations.

  **Key Responsibilities

  • Design and customize ITSM processes (Incident, Problem, Change, Request, Knowledge Management, Service Catalog).

  • Implement and support ITOM capabilities, including Discovery, Service Mapping, Event Management, and MID Server Administration.

  • Configure CMDB and CSDM alignment to ensure data quality, health, and governance.

  • Implement HAM/HAM Pro lifecycle processes, including procurement, inventory management, stockrooms, and audits.

  • Develop Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, ACLs, and IntegrationHub workflows.

  • Build and manage REST/SOAP web service integrations and Scripted APIs.

    Requirements

    • 6+ years of hands-on experience in ServiceNow application development and customization.

    • Strong technical scripting background in JavaScript, Glide APIs, HTML, CSS, and ServiceNow API frameworks.

    • Proven experience across ITSM, ITOM (Discovery/Service Mapping), CMDB/CSDM, and Hardware Asset Management (HAM).

    • Hands-on experience with IntegrationHub, REST/SOAP web services, and MID Server setup.

    • Strong understanding of ITIL v4 processes and Agile software development practices.

      **Preferred Qualifications

      • Certified System Administrator (CSA) or Certified Application Developer (CAD).

      • CIS certifications in ITSM, Discovery, Service Mapping, or Hardware Asset Management (HAM).

      • Experience with HAM Pro implementation, SAM Pro, or ITAM optimization.

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