Servicenow Developer_CSM

Description:

Key Responsibilities

• Solution Design & Development:

• Collaborate with business stakeholders to gather requirements and translate them into scalable ServiceNow solutions, focusing on CSM and Service Portal functionalities

• Service Portal Development

• Design, configure, and customize ServiceNow Service Portals aligned with business requirements.

• Develop reusable UI components and ensure mobilefriendly, responsive user experiences.

• Widget Architecture & Lifecycle

• Build, extend, and maintain ServiceNow Service Portal Widgets using AngularJS, HTML, CSS, JavaScript, and serverside scripts.

• Manage full widget lifecycle including initialization, data provisioning, event handling, and versioning.

• Catalog Integration in Portal

• Implement and customize Service Catalog items, order guides, and record producers for seamless portal consumption.

• Integrate workflows, client scripts, and UI policies to enhance catalog usability within the portal.

• Security & ACLs in Portal

• Configure and troubleshoot Access Control Lists (ACLs), roles, and client-side/server-side security within the Service Portal.

• Ensure secure access to widgets, data sources, and catalog items following best practices.

• Performance Optimization

• Optimize portal performance through efficient scripting, data caching, minimized server calls, and UI best practices.

• Conduct performance assessments and implement corrective actions to enhance load times and responsiveness.

• Theming, Branding & Accessibility

• Create and maintain portal themes, branding styles, and custom layouts aligned with UX/UI guidelines.

• Ensure portals meet accessibility standards (WCAG/ADA) for inclusive user experiences.

• Search & Knowledge Integration

• Configure and enhance ServiceNow search features including Zing search, Knowledge Base integration, and contextual search.

• Promote effective knowledge consumption within the portal.

• Upgrades, Source Control & Testing

• Support platform upgrades by validating portal functionality and remediating issues.

• Utilize Source Control (Git) and ServiceNows Studio for version management.

• Conduct unit testing, regression testing, and cross-browser testing for all portal components.

• Knowledge of CSM workflows and how they integrate with Service Portal.

Mandatory skills:

CSM workspace, portal

Service NOw Development

Location:

Pan India (Hybrid)