ServiceNow Development lead

Singapore

Job Description: ServiceNow Development lead

Location: Sydney

Job Type: contract

• Practical experience and exposure of implementing following ServiceNow applications/module/process:
  • ITSM
  • ITOM (Discovery and CMDB CSDM model)
  • Performance Analytics and Reporting
  • Software Asset management
  • GRC/IRM/TPRM/BCM
  • SecOps (Security Incident and Vulnerability Management)
  • Third Party B2B Integrations using REST and SOAP APIs
  • MID Server Setup and Administration
  • Service Graph Connectors for MS Intune and AWS Discovery
  • AWS Event based discovery
  • Platform upgrade and clone administration
  • ServiceNow Mobile Applications
• Optimized ServiceNow implementation by analyzing business processes and recommending system enhancements.
• Streamlined service delivery with the development of custom applications and workflows within ServiceNow.
• Managed complex integrations between ServiceNow and third-party systems to improve data flow and automation capabilities.
• Provided ongoing support for implemented solutions, addressing issues promptly to maintain optimal system performance.
• Led cross-functional teams in the execution of strategic initiatives related to ServiceNow adoption across the organization.
• Assisted clients in defining clear project requirements, translating them into actionable plans for successful solution deployment.
• Contributed to process improvement efforts, identifying areas for optimization within existing service management procedures.
• Collaborated closely with stakeholders at all organizational levels to understand their needs and tailor solutions accordingly within the ServiceNow platform.

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