ServiceNow Dev/Technical/Architect

Role: ServiceNow Architect

Experience:10+ Years

WorkMode:Onsite

Location: PAN India

Job Description : 

Key Responsibilities

Architecture & Design

Define and implement ServiceNow ITOM & CMDB architecture aligned with enterprise standards.

Lead solution design for Discovery, Service Mapping, Event Management, and Orchestration.

Establish governance frameworks for CMDB data quality, reconciliation, and lifecycle management.

Implementation & Delivery

Configure CI classes, attributes, and relationships to support ITOM processes.

Drive adoption of CSDM (Common Service Data Model) across business services.

Oversee integrations with cloud, infrastructure, and monitoring tools.

Leadership & Strategy

Act as a trusted advisor to stakeholders, ensuring alignment of ITOM/CMDB with ITSM and ITAM processes.

Mentor developers and administrators, ensuring best practices in ServiceNow development.

Collaborate with cross-functional teams (Cloud, Security, Infrastructure) to ensure accurate configuration data.

Continuous Improvement

Develop CMDB health dashboards, KPIs, and audit mechanisms.

Identify opportunities for automation and efficiency improvements.

Troubleshoot ITOM/CMDB issues and drive long-term stability.

Required Skills

Strong expertise in ServiceNow CMDB (4+ years) and ITOM modules (Discovery, Service Mapping, Event Management, Orchestration).

Hands-on experience with Identification & Reconciliation Engine (IRE) and CMDB governance.

Proficiency in ServiceNow development (Business Rules, Client Scripts, Script Includes, Flow Designer).

Knowledge of ITIL processes (Incident, Change, Problem, Asset, Configuration Management).

Experience in cloud integrations (Azure, AWS, GCP) and monitoring tools.