ServiceNow Discovery SM

Immediate /Short Notice Only - Cerebra Payroll - MNC Client

[email protected]
Only Whatsapp: 8977020346

ServiceNow Discovery SME

Location: New Delhi / Bangalore / Chennai
Experience: 46 Years

Key Responsibilities

• Configure and manage ServiceNow Discovery for on-premise and cloud environments.
• Configure discovery schedules, credentials, MID Servers, probes, sensors and patterns.
• Support horizontal and cloud discovery activities.
• Maintain accurate and reliable CMDB data.
• Monitor and improve CMDB health and data quality.
• Resolve CI duplication and identification issues using Identification and Reconciliation Engine (IRE).
• Support and enforce CSDM standards.
• Troubleshoot Discovery scanning failures, connectivity issues and MID Server bottlenecks.
• Optimize Discovery performance and resolve infrastructure discovery issues.
• Work with network, server, cloud and security teams to maintain accurate CI ownership.
• Support dependency mapping and Service Mapping activities.
• Work with AWS and Azure teams for cloud infrastructure discovery.
• Provide technical support for ITOM and ITSM processes.

Required Skills

• Strong hands-on experience with ServiceNow Discovery.
• Experience administering ServiceNow CMDB.
• Strong knowledge of MID Servers.
• Experience with Discovery schedules, credentials, probes, sensors and patterns.
• Knowledge of Service Mapping and dependency mapping.
• Experience with IRE and CMDB data reconciliation.
• Knowledge of CSDM and CMDB governance.
• Strong troubleshooting skills for Discovery and MID Server issues.
• Experience with AWS and Azure environments.
• Good understanding of Windows/Linux administration.
• Knowledge of networking protocols including SNMP, SSH, WMI and TCP/IP.

Certifications – Preferred

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist – Discovery (CIS-Discovery)
• ITIL Foundation