ServiceNow Domain Architect

Key Skills: ServiceNow, ITSM, CSM, TSM, ServiceNow Architecture, IT Service Management, Telecom Platforms, Solution Design, Enterprise Architecture, Platform Architecture, OOTB Capabilities, Enterprise Integration, Agile, Waterfall

Roles & Responsibilities:

• Drive functional and technical solution design across the ServiceNow domain.
• Translate business and IT requirements into ServiceNow solutions aligned to OOTB capabilities and architectural standards.
• Provide architectural oversight across solutioning and development activities.
• Work with enterprise architects, solution architects, and domain SMEs to shape implementation epics and delivery plans.
• Support Agile planning activities and guide squads with technical direction and platform expertise.

Experience Required:

• 14+ years of experience with ServiceNow implementations, especially in CSM or TSM environments.
• Proven background as an IT architect in a telecom context.
• Ability to design scalable platform solutions and evaluate impact across connected systems.
• Experience working with ServiceNow platform capabilities and enterprise integration scenarios.

Good to Have:

• Experience with Waterfall delivery methodology.
• Experience with Agile methodology.

Education:

• Master's degree in IT, Telecom, or equivalent experience.