ServiceNow Engineer

MANTECH seeks a motivated, career and customer-oriented ServiceNow Engineer to join our team in Doral, FL.

Responsibilities include but are not limited to:

• Designing, configuring, developing, and customizing enterprise ServiceNow applications, workflows, and service portals.
• Implementing and maintaining ServiceNow ITSM, ITOM, ITAM, and custom business application modules across mission networks.
• Developing automated workflows, custom scripts (JavaScript, HTML, Jelly), REST/SOAP API integrations, and orchestration pipelines.
• Collaborating with cross-functional technical teams, system administrators, and stakeholders to translate operational needs into technical solutions.
• Conducting system diagnostic troubleshooting, platform upgrades, patch management, and performance tuning for ServiceNow instances.
• Maintaining system configuration baselines, baseline documentation, and update set release controls.
• Recommending and implementing continuous engineering process improvements to optimize platform scalability and user experience.

Minimum Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field with 5+ years of experience in ServiceNow engineering or platform development.
  • OR a master’s degree and 3+ or more years of relevant experience
  • OR an associate’s degree and 7+ or more years of relevant experience
  • OR a high school diploma and 9+ or more years of relevant experience
• Proven experience designing, developing, and administering enterprise ServiceNow platform solutions and custom modules.
• Strong background in JavaScript, Web Services (REST/SOAP), HTML, CSS, and ServiceNow workflow orchestration.
• Experience maintaining platform baselines, configuration management controls, and instance patch update cycles.
• Experience creating, maintaining, and communicating complex technical engineering documentation and architecture diagrams.

Preferred Qualifications:

• Relevant professional certifications such as Certified ServiceNow System Administrator (CSA) or Certified ServiceNow Application Developer (CAD).
• Prior experience supporting U.S. Military Command operations, Combatant Command environments, or Department of Defense enterprise technical environments.
• Familiarity with ITIL framework, DevSecOps deployment practices, and DoD STIG compliance automation.
• Demonstrated ability to collaborate effectively across multi-disciplinary engineering teams in fast-paced operational environments.

Clearance Requirements:

• Must hold a current/active top secret security clearance.

Physical Requirements:

• Must be able to remain in a stationary position 50%.
• Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Frequently communicates with co-workers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.