Servicenow Expert

Avenga is an international engineering firm helping businesses operate with AI at the core. With 6,000+ experts worldwide, we combine engineering expertise with AI-native thinking to turn ambitious ideas into real-world impact across industries, technologies, and markets.

ServiceNow PPM Product Owner

The role requires product ownership experience combined with technical expertise in ServiceNow and/or telecommunications environments.

Core skills you’ll bring

• Experience owning a product roadmap and managing a prioritized backlog for ServiceNow PPM/SPM or a comparable enterprise portfolio management platform.
• Strong understanding of demand, project, portfolio, resource, and financial management, including capacity planning and investment prioritization.
• Technical expertise in ServiceNow implementation, configuration, workflows, data models, access controls, and integrations; and/or experience delivering solutions within complex telecommunications IT environments.
• Ability to discuss APIs, data flows, integration dependencies, and technical constraints with architects and development teams and translate them into actionable requirements.
• Understanding of telecommunications processes such as network rollout, service delivery, and field operations, including their relationship to project planning and portfolio priorities.
• Understanding of integration requirements between ServiceNow SPM and Field Service Management (FSM), covering project milestones, work orders, resource demand, delivery status, and financial data.
• Experience collaborating with Business Analysts, PMO stakeholders, developers, and operational teams to define user stories, acceptance criteria, and non-functional requirements.
• Ability to assess business value, delivery effort, technical dependencies, and platform maintainability when prioritizing work.

The responsibilities you’ll own

• Define and communicate the PPM product vision, roadmap, and release priorities.
• Own backlog refinement and prioritization across business enhancements, integration requirements, technical debt, and operational improvements.
• Translate PMO and user needs into clear requirements for demand intake, assessment, project planning, resource allocation, and financial tracking.
• Partner with technical teams to evaluate solution options, challenge unnecessary customization, and assess integration and platform impacts.
• Define cross-system process requirements connecting portfolio planning with telecommunications delivery and field execution.
• Guide acceptance testing and validate delivered functionality against agreed business outcomes and acceptance criteria.
• Establish reporting requirements and product success measures covering adoption, data quality, portfolio performance, and delivery efficiency.
• Gather user and operational feedback to inform ongoing improvements, training, and adoption.

What supports your journey

People are at the core of Avenga. We provide equal opportunities regardless of race, ethnicity, gender identity, sexual orientation, disability, age, religion, or any other characteristic. We are committed to a respectful environment where everyone can be themselves, share their ideas, and feel that they belong.