ServiceNow HAM Pro & SAM Pro Developer

Job highlights

• Experience
• 4 to 8+ years of ServiceNow development experience
• 2+ years of hands-on experience in ServiceNow ITAM modules
• Experience implementing both Hardware Asset Management Professional (HAM Pro) and Software Asset Management Professional (SAM Pro)

Job Description - ServiceNow HAM Pro & SAM Pro Developer
Position - ServiceNow HAM Pro & SAM Pro Developer
Experience
4 to 8+ years of ServiceNow development experience
2+ years of hands-on experience in ServiceNow ITAM modules
Experience implementing both Hardware Asset Management Professional (HAM Pro) and Software Asset Management Professional (SAM Pro)
Strong understanding of ITIL and Asset Management processes

Role Summary
The ServiceNow HAM Pro & SAM Pro Developer is responsible for designing, configuring, developing, and supporting ServiceNow IT Asset Management solutions covering both Hardware Asset Management (HAM Pro) and Software Asset Management (SAM Pro). The role focuses on asset lifecycle governance, software compliance, license optimization, process automation, integrations, and reporting while ensuring alignment with CMDB and ITSM processes.

Key Responsibilities

1. HAM Pro Development & Administration
   Configure and enhance HAM Pro applications and modules.
   Implement hardware asset lifecycle processes from procurement through retirement.
   Configure:
   o Asset Models
   o Stockrooms
   o Asset Classes
   o Hardware Catalogues
   o Asset Workspaces
   Develop workflows and automations using Flow Designer.
   Configure asset refresh and reclamation processes.
   Support asset audits and compliance initiatives.

2. SAM Pro Development & Administration
   Configure and implement ServiceNow SAM Pro.
   Manage software lifecycle processes.
   Configure:
   o Software Models
   o Software Products
   o Publishers
   o Entitlements
   o Contracts
   o Reclamation Rules
   Manage license reconciliation and compliance.
   Support software optimization initiatives.
   Configure SaaS and on-premise software management capabilities.

3. CMDB & Discovery Integration
   Integrate HAM Pro and SAM Pro with CMDB.
   Configure asset-to-CI relationships.
   Support reconciliation and normalization activities.
   Resolve data quality issues across asset repositories.
   Work with Discovery and Service Mapping teams.

4. Integration Development
   Design and support integrations with:
   Microsoft Intune
   SCCM / MECM
   JAMF
   Active Directory
   Procurement Systems
   ERP solutions (SAP, Oracle, etc)
   Vendor portals
   Software inventory tools

5. Software License Compliance
   Configure license metrics and entitlement rules.
   Manage license positions and compliance reporting.
   Track over-utilization and underutilization.
   Support software true-up and audit activities.
   Implement optimization recommendations.

6. Development Activities
   Develop and maintain:
   Business Rules
   Script Includes
   Client Scripts
   UI Policies
   UI Actions
   Flow Designer Flows
   IntegrationHub Spokes
   Transform Maps
   Scheduled Jobs
   Service Portal Components

7. Reporting & Analytics
   Configure HAM and SAM dashboards.
   Build compliance reports.
   Develop licence consumption reports.
   Create executive asset management KPIs.
   Support audit and governance reporting.

8. Testing & Deployment
   Unit Testing
   SIT Support
   UAT Support
   Defect Resolution
   Production Deployments
   Hypercare Support

Job Description - ServiceNow HAM Pro & SAM Pro Developer Position - ServiceNow HAM Pro & SAM Pro Developer Experience 4 to 8+ years of ServiceNow development experience 2+ years of hands-on exper

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