ServiceNow Integration ATF Tester

Description:

Integration Tester ServiceNow
Experience:
3–6 years
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Role Summary
We are looking for an Integration Tester with strong ATF experience in testing ServiceNow integrations with external enterprise systems. The role focuses on validating end to end inbound and outbound integrations, ensuring data accuracy, security, reliability, and compliance with integration standards across environments.
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Key Responsibilities
Integration Testing (Core Focus)

• Perform end to end testing of ServiceNow integrations with ATF knowledge including:
  o Inbound and outbound REST / SOAP APIs
  o IntegrationHub flows and spokes
  o MID Server–based integrations
• Validate data exchange between ServiceNow and external systems for:
  o Incident, Change, Problem, Event Management
  o CMDB and foundation data loads
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  Test Design & Execution
• Analyse integration requirements and technical designs to create:
  o Test scenarios
  o Test cases
  o Test data
• Execute functional, regression, and negative test cases for integrations
• Validate error handling, retries, and failure scenarios
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Data Validation & Quality Assurance

• Validate:
  o Field mappings
  o Transformation logic
  o Reference data consistency
• Ensure data integrity across ServiceNow tables and external systems
• Verify CMDB reconciliation and update behaviour where applicable
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  Security & Access Validation
• Validate integration security aspects:
  o Service accounts and access roles
  o Authentication mechanisms (OAuth, Basic Auth, Tokens)
• Ensure integrations comply with least privilege and governance standards
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  Defect Management & Collaboration
• Log, track, and retest integration defects
• Work closely with:
  o ServiceNow Developers
  o Integration Owners
  o Architects and Platform Admins
• Support UAT and production readiness activities
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  Operational & Run Support
• Support integration run activities by validating:
  o Transaction volumes
  o Failure scenarios
  o Post deployment stability
• Assist in monitoring integration health during releases and upgrades
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  Technical Skills (Mandatory)
• Strong understanding of:
  o REST & SOAP APIs
  o JSON / XML payloads
• Experience testing ServiceNow integrations involving:
  o IntegrationHub
  o MID Server
• Knowledge of ServiceNow ITSM modules
• Hands on experience with API testing tools (e.g., Postman or similar)