ServiceNow Integration Technical Specialist

Greetings

We are hiring for TCS client!

Role :Service Now Integration Specialist

Years Experience : 8+ Years

Location : Pan India (Remote)

Job Summary:

We are looking for an experienced ServiceNow Integration Specialist to provide L3 technical support, troubleshooting, and maintenance for critical ServiceNow integrations with enterprise applications. The role will focus on IntegrationHub, eBonding/B2B integrations, REST/SOAP APIs, SSO/Azure AD, MID Server, Flow Designer, and enterprise monitoring integrations..

Key Responsibilities

• Provide L3 technical support for critical ServiceNow integration issues and production incidents.
• Design, support, and troubleshoot bi-directional eBonding/B2B integrations between ServiceNow instances and external ITSM/CSM platforms.
• Troubleshoot ticket synchronization, data mapping, state correlation, and integration failures.
• Develop and troubleshoot REST and SOAP integrations, including Scripted REST APIs, REST Message v2, and SOAP Message v2.
• Work with complex JSON/XML payloads, transformations, mappings, and error handling.
• Troubleshoot SSO and identity integrations using SAML 2.0, OAuth 2.0, OIDC, and Azure AD/Microsoft Entra ID.
• Support user provisioning, authentication, authorization, role mapping, certificates, and token-related issues.
• Develop, maintain, and troubleshoot IntegrationHub flows, Flow Designer, Data Stream Actions, and custom spokes.
• Manage and troubleshoot MID Server connectivity, ECC Queue issues, probes, sensors, and on-premise integrations.
• Support integrations with enterprise monitoring solutions and troubleshoot alert-to-incident creation and event-processing failures.
• Troubleshoot connectivity issues involving firewalls, proxies, load balancers, and network infrastructure.
• Work with cross-functional teams to identify root causes and implement permanent solutions.
• Support ServiceNow platform administration, scripting, ACLs, and access-related issues.
• Maintain technical documentation, troubleshooting procedures, and integration support guides.

Mandatory Skills

• Strong hands-on experience with ServiceNow
• ServiceNow IntegrationHub
• REST & SOAP API integrations
• Scripted REST API
• REST Message v2 / SOAP Message v2
• eBonding / B2B integrations
• MID Server & ECC Queue
• Flow Designer
• GlideRecord & Script Includes
• SSO / SAML 2.0 / OAuth 2.0 / OIDC
• Azure AD / Microsoft Entra ID
• JSON/XML payload parsing and transformation
• Strong L3 production support and troubleshooting experience
• **ServiceNow Certified System Administrator