ServiceNow ITAM Developer

The Senior ServiceNow Developer – ITAM, CMDB & Integrations is responsible for designing, developing, and maintaining ServiceNow solutions that drive visibility, control, and automation across IT Asset Management and Configuration Management processes.

This role ensures the integrity of the Configuration Management Database (CMDB), supports governance and compliance through accurate asset data, and develops robust integrations between ServiceNow and other enterprise systems (e.g., Coupa, SailPoint, SuccessFactors).

Key Responsibilities

• Design and develop ServiceNow solutions for Hardware Asset Management (HAM) and Software Asset Management (SAM) in alignment with enterprise processes and license compliance.
• Enhance and maintain the Configuration Management Database (CMDB), ensuring accurate relationships, normalization, and reconciliation across CIs.
• Build and scale SCCM, Intune, JAMF for real-time hardware and software inventory Implement discovery patterns, data imports, and CI class models aligned with CSDM and ITIL standards.
• Develop and automate integrations between ServiceNow and systems such as SCCM, Intune, JAMF, Active Directory, Coupa, and SailPoint using IntegrationHub, REST/SOAP APIs, and MID Servers.
• Support CMDB and ITAM governance processes to maintain data quality, ownership, and lifecycle accuracy.
• Create dashboards and reports for asset utilization, compliance, and lifecycle tracking.
• Collaborate with ServiceNow Architect and Platform Owner to design solutions that scale with enterprise growth and align with platform roadmap
• Participate in Agile ceremonies including sprint planning, design reviews, and retrospectives
• Troubleshoot and resolve technical issues, integration errors, and data discrepancies.
• Support upgrade planning and testing to ensure compatibility with new ServiceNow releases
• Document design specifications, data models, and workflow logic for governance and audits.