. ServiceNow ITAM (HAM/SAM) Senior Developer

KEY RESPONSIBILITIES

• Configure and customise ServiceNow HAM Pro and SAM Pro modules.
• Manage hardware and software asset lifecycle from procurement to retirement.
• Configure software models, entitlements, contracts, license positions and normalisation/reconciliation.
• Conduct license audits, reclamation and cost-optimisation activities.
• Integrate ITAM with Discovery, SCCM/MECM, Intune, Jamf, Flexera and CMDB.
• Build asset dashboards, compliance metrics and executive reports.
• Lead solution design workshops, architecture/design reviews and code reviews.
• Mentor developers, enforce ServiceNow best practices and development standards.
• Engage stakeholders and translate business requirements into scalable technical solutions.

REQUIRED SKILLS & EXPERIENCE

• ServiceNow ITAM HAM Pro & SAM Pro, ITAM/SAM, CMDB & CSDM.
• Discovery, JavaScript/GlideScript, Flow Designer, IntegrationHub.
• REST/SOAP APIs; SCCM/MECM, Intune, Jamf, Flexera FNMS.
• Import Sets, Transform Maps and asset reconciliation.
• Software license compliance and asset governance.

PREFERRED CERTIFICATIONS

ServiceNow CSA • CIS – ITAM • ServiceNow SAM/HAM Professional • ITIL 4 Foundation