ServiceNow ITAM (SAM/HAM) Developer

TCS Hiring |ServiceNow Developer – SAM Pro & HAM| Noida

Greetings from Tata Consultancy Services (TCS)!

We are looking for experienced ServiceNow Developer – SAM Pro & HAM who are passionate about building and managing enterprise-scale IT Operations Management solutions. If you have expertise in ServiceNow SAM Pro & ITAM/ALM, CMDB, CSDM we invite you to be a part of our growing ServiceNow practice.

📌 Job Title- ServiceNow Developer – SAM Pro & HAM

📍 Location - Noida

💼 Experience Required - 5 to 13 Years

Role Overview:- ServiceNow Developer – SAM Pro & HAM

Seeking a ServiceNow Developer experienced in SAM Pro and ITAM/ALM to support implementation of SAM foundation, publisher pack integrations, discovery normalization, and asset lifecycle processes.

Key Responsibilities:

• Configure SAM Pro foundation, plugins, and OOTB compliance dashboards.
• Load and configure publisher packs (Microsoft, VMware/Broadcom, Citrix, Salesforce, Oracle DB, CrowdStrike, IBM/RedHat).
• Implement discovery model normalization via content library.
• Enable ALM lifecycle for EUC, server, and network assets using ITSM Pro ITAM features.
• Implement Hardware Asset Management (HAM) catalog & workflows for managing asset lifecycle processes such as procurement, receiving, stockroom management, deployment, refresh, and disposal.
• Configure Asset and CI relationships aligned with CMDB and CSDM best practices.
• Integrate SCCM/Intune/Discovery and validate SaaS/API integrations.
• Support entitlement of imports, workflows, and catalog items.
• Perform testing, UAT support, and Hypercare activities.

Required Skills:

• Strong hands on ServiceNow SAM Pro & ITAM/ALM, CMDB, CSDM experience.
• Experience of software licensing models. Including Oracle, IBM etc.
• Experience with integrations, MID Server, APIs, SCCM, Intune & Jamf., Software normalization & reconciliation, License metrics and entitlement management
• ServiceNow scripting knowledge:
• Business Rules
• Client Scripts
• Script Includes
• Flow Designer / Workflows
• Service Catalogs

Experience Requirements:

• 3–6+ years of hands-on ServiceNow development experience.
• Minimum 2 years working specifically with SAM Pro.
• Experience with ITAM/ALM lifecycle processes.
• Strong understanding of software licensing models across major publishers.
• Proven experience integrating SCCM, Intune, SaaS APIs, and MID Server.
• Proficiency in JavaScript, Glide API, Flow Designer.