ServiceNow ITOM Consultants

Role: ServiceNow ITOM Consultants

Location: Anywhere in Australia

Employment Type: Contract

Experience: 4+ years

Role Overview

We are seeking experienced ServiceNow ITOM Consultants for contract opportunities across Australia. Candidates will work on enterprise ServiceNow implementations, focusing on Discovery, Service Mapping, CMDB, CSDM, Event Management, and ITOM integrations.

We have three role specialisations available, each requiring strong ServiceNow technical expertise, implementation experience, and the ability to work with customers, architects, infrastructure teams, and business stakeholders.

Role 1: ServiceNow ITOM Technical Consultant – Service Mapping & Event Management

Key Responsibilities

• Design, implement, and maintain ServiceNow Service Mapping solutions for business-critical services and application dependencies.
• Integrate Discovery and Service Mapping with CMDB and troubleshoot mapping and Discovery issues.
• Configure and customise patterns, probes, sensors, and MID Servers.
• Support Event Management integrations and monitoring tools such as Splunk, AppDynamics, Dynatrace, and SolarWinds.
• Improve service data quality and ensure alignment with Incident, Change, Problem, and Event Management processes.

Required Skills

• Strong experience in ServiceNow Discovery, Service Mapping, CMDB, and MID Servers.
• Knowledge of CSDM, service taxonomy, JavaScript, GlideScript, and Regex.
• Understanding of HTTP, SNMP, SSH, and WMI protocols.
• Experience with enterprise monitoring integrations and ITOM best practices.

Certification Requirements

• Active ServiceNow Certified System Administrator (CSA).
• Two ServiceNow CIS certifications.
• CIS Discovery and CIS Event Management are highly preferred.

Role 2: Senior ServiceNow ITOM Consultant – Discovery & Integrations

Key Responsibilities

• Design, implement, and optimise ServiceNow Discovery, Service Mapping, CMDB, Service Graph Connectors, and Cloud Discovery.
• Configure MID Servers, Discovery schedules, and pattern-based Discovery.
• Develop technical designs and implementation plans for enterprise ITOM solutions.
• Configure REST/SOAP API integrations and IntegrationHub workflows.
• Support deployments, upgrades, UAT, and hypercare activities.

Required Skills

• Strong hands-on experience with ServiceNow Discovery, Service Mapping, CMDB, and CSDM.
• Experience with MID Server configuration, Service Graph Connectors, and pattern-based Discovery.
• Knowledge of REST/SOAP integrations, IntegrationHub, and JavaScript.
• Exposure to AWS, Azure, or GCP integrations and cloud Discovery is advantageous.

Certification Requirements

• Active ServiceNow Certified System Administrator (CSA).
• CIS Discovery and CIS Service Mapping are strongly preferred.

Role 3: Senior ServiceNow ITOM Technical Consultant – CMDB, CSDM & Governance

Key Responsibilities

• Implement and enhance ServiceNow ITOM solutions across Discovery, Service Mapping, and CMDB.
• Define and maintain CI relationships, service hierarchies, and reconciliation processes.
• Drive CMDB governance, data quality improvements, CMDB Health, and CSDM adoption.
• Develop technical designs and support ITOM enhancements and platform upgrades.
• Facilitate customer workshops, UAT, deployments, and hypercare activities.
• Provide technical guidance and mentor junior consultants.

Required Skills

• Strong experience in ServiceNow CMDB implementation, Discovery, Service Mapping, and CSDM.
• Knowledge of CI relationships, service taxonomy, reconciliation, and CMDB data quality management.
• Experience with MID Servers, Service Graph Connectors, REST/SOAP integrations, IntegrationHub, and JavaScript.
• Understanding of ITOM best practices, service data governance, and enterprise platform implementations.

Certification Requirements

• Active ServiceNow Certified System Administrator (CSA).
• CIS Discovery and CIS Service Mapping are strongly preferred.

Common Preferred Skills Across All Roles

• Experience with Event Management, ITOM Visibility, ITOM Health, AIOps, and Operational Intelligence.
• Knowledge of enterprise monitoring tools and cloud platforms.
• Experience working in Agile and DevOps environments.
• ITIL v4 Foundation, ServiceNow Certified Application Developer (CAD), or relevant ITOM micro-certifications.
• Strong analytical, troubleshooting, communication, and stakeholder management skills.