ServiceNow ITOM Developer / ITOM SME

ServiceNow ITOM Developer with 3+ years of experience specializing in ServiceNow Discovery, CMDB, Event Management, and automated incident remediation to configure, enhance, troubleshoot, and support ITOM modules and ITSM Catalog Items.

Key Responsibilities

Configure, enhance, and support ServiceNow Discovery, CMDB, and Event Management modules.
Troubleshoot Discovery failures, CI issues, and Event Management alerts.
Manage CMDB data quality and CI relationships.
Design and implement automated incident remediation and auto-healing solutions.
Create and troubleshoot ITSM Catalog Items and workflows.
Develop and support integrations using REST APIs, IntegrationHub, and MID Servers.
Analyze issues, determine root causes, and implement effective solutions.
Continuously learn and adapt to new ServiceNow modules and technologies as required.

Requirements

ServiceNow Discovery, CMDB, Event Management, automated incident remediation, auto-healing, ITSM Catalog Item creation, ITSM Catalog Item troubleshooting, REST APIs, IntegrationHub, MID Servers, ServiceNow scripting, servers, networks, cloud environments, monitoring tools, ability to work independently, collaborate effectively with technical teams