ServiceNow ITOM Lead

Position: ServiceNow ITOM Lead

Location: Spokane, WA (Local candidates preferred)

Key Requirements & Skill Set

• Experience: 8–12+ years in the IT industry, with specific hands-on experience leading ServiceNow platform implementations within large-scale, multi-tier production environments.
• Core Expertise: End-to-end ITOM implementation, domain architecture, and customization guidance.

Mandatory Skills:

• ⚬ ServiceNow CMDB & Discovery
• ⚬ Service Mapping
• ⚬ Cloud Insights & Cloud Observability
• ⚬ ITOM Governance & ConnectedOps
• ⚬ Client & Server APIs (GlideRecord, GlideForm, GlideAggregate, GlideDialogWindow, etc.)

Certifications:

• ⚬ ServiceNow Certified System Administrator (CSA)
• ⚬ Certified Implementation Specialist (CIS) in Discovery, Service Mapping, or related ITOM tracks.

Primary Responsibilities

• Validate incoming requirements, identify discrepancies, and design technical solutions following platform best practices.
• Provide domain architecture oversight and lead technical delivery across all ITOM modules.
• Participate in requirement-gathering sessions and mentor developers on implementation details.
• Ensure data accuracy, feasibility, and alignment across the CMDB and ITOM footprint.