Tekskills Inc.
Servicenow ITOM Specialist
Skills
11 days ago
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Important information
Contract type:
Permanent
Location:
Kolkata, West Bengal, India
Work mode:
Onsite
Published on:
13 October 2026
What they need
Role & responsibilities Description:
10+ years in CMDB / Configuration Management / ITOM roles. 5+ years hands-on experience with ServiceNow CMDB. Strong expertise in CSDM framework, Service Mapping, Discovery, Service Graph Connectors, CI normalization and reconciliation. Experience building CMDB for Hybrid cloud environments, Enterprise-scale infrastructure, and Business applications. Strong understanding of ITSM processes, ITOM, AIOps and observability. Experience running CMDB governance and certification programs.
Responsibilities
- 10+ years in CMDB / Configuration Management / ITOM roles
- 5+ years hands-on experience with ServiceNow CMDB
- Strong expertise in CSDM framework
- Service Mapping
- Discovery
- Service Graph Connectors
- CI normalization and reconciliation
- Experience building CMDB for Hybrid cloud environments
- Enterprise-scale infrastructure
- Business applications
- Strong understanding of ITSM processes
- ITOM
- AIOps and observability
- Experience running CMDB governance and certification programs
Skills
- ServiceNow Platform
- CSDM
- CMDB
- Configuration management
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