ServiceNow ITOM Technical Consultant

Job Title: ServiceNow ITOM Technical Consultant

Location: Australia (remote)

Job Description

We are seeking an experienced ServiceNow ITOM Technical Consultant to deliver enterprise-grade ServiceNow solutions with a focus on Discovery, Service Mapping, Event Management, and CMDB.

• Mandatory Requirements
• Active ServiceNow CSA Certification
• Two ServiceNow CIS Certifications
• CIS Discovery and CIS Event Management highly preferred
• Minimum 4+ years of relevant ServiceNow experience

Key Responsibilities

• Design, develop, and implement ServiceNow Service Mapping solutions
• Identify and map business-critical services and application dependencies
• Integrate Discovery and Service Mapping with CMDB
• Create and customize patterns, probes, and sensors
• Troubleshoot and resolve Service Mapping and Discovery issues
• Work closely with application, infrastructure, and platform teams
• Ensure service data supports Incident, Change, Problem, and Event Management processes
• Drive ITOM best practices, CMDB Health initiatives, and CSDM alignment
• Engage confidently with technical and business stakeholders

Technical Skills

• Strong understanding of ServiceNow Discovery, CMDB, MID Servers, and integrations
• Experience with Service Mapping architecture and implementation
• Knowledge of CSDM and service taxonomy
• Scripting skills in JavaScript, GlideScript, and Regex
• Knowledge of HTTP, SNMP, SSH, and WMI protocols
• Experience with enterprise monitoring tools such as Splunk, AppDynamics, Dynatrace, or SolarWinds
• Exposure to Event Management, AIOps, Cloud Management, Agile, and DevOps environments

About Us:

We are Delivery Centric, a dynamic technology company that is transforming the delivery of cloud implementations and cybersecurity. We are headquartered in Australia with a global presence. We are tenacious, future-thinking, and highly driven to achieve an ambitious vision to be the leading global provider of innovative technologies for companies that keep our world clean, safe, and secure.

Our fast-paced and supportive environment will offer you lots of benefits, including a competitive salary, a friendly team, a healthy work environment, and opportunities for training and development.

Please contact me at [email protected] for additional details

Work Location: Remote