ServiceNow ITSM Developer

Top 3 reasons to join us

• Salary and bonus based on ability
• Young and fun working environment
• Opportunities to study and work abroad.

Job description

We are looking for a talented ServiceNow ITSM Developer to join a large-scale enterprise IT service management project for a leading airline customer in Korea.

Key Responsibilities

• Develop and maintain ITSM functionalities on the ServiceNow platform, including:
  • Incident Management
  • Service Request Management
  • Change Management
  • Problem Management
• Develop solutions using:
  • Client Scripts
  • Business Rules
  • Script Includes
  • Glide API
• Design and automate business processes using Flow Designer and Workflow.
• Customize and enhance Service Portal interfaces.
• Integrate ServiceNow with external systems using IntegrationHub and APIs.
• Participate in CMDB and CSDM implementation and maintenance.
• Troubleshoot production issues and provide system enhancements.
• Collaborate with PMs, BAs, and stakeholders to analyze requirements and implement solutions.

Your skills and experience

• 3-5 years of hands-on experience with ServiceNow development or implementation.
• Strong experience in:
  • Client/Server-side scripting
  • Glide API development
  • Business Rules and Script Includes
• Practical experience with:
  • CSDM
  • CMDB
  • IntegrationHub
  • Flow Designer / Workflow
• Good understanding of ITSM processes and ITIL best practices.
• Experience working in enterprise-scale ServiceNow environments.
• Strong analytical and problem-solving skills.
• Good communication and teamwork abilities.

Preferred Qualifications

• One or more ServiceNow certifications:
  • CSA (Certified System Administrator)
  • CAD (Certified Application Developer)
  • CIS-ITSM (Certified Implementation Specialist - ITSM)
• Experience in CMDB/CSDM implementation or data integration.
• Experience supporting enterprise IT operation processes.
• English communication skills.

Benefits

• Opportunity to work on international enterprise projects.
• Professional and collaborative working environment.
• Continuous learning and certification support for ServiceNow technologies.
• Competitive salary and performance-based bonus.
• Comprehensive healthcare and employee benefits package.

Why you'll love working here

• Best remuneration: Periodically review and adjust salary once a year, PI bonus twice a. Allowances for lunch, transportation, and phone charges. Party with the team once a. Workshop travel for the whole company once a year. Bonuses/Gifts for holidays, International Labor Day, International Women's Day, etc.
• High-class, modern office: 5-star standard office with modern equipment, large rest and entertainment areas (game area, karaoke room, reading room, cafe counter, snack bar, etc.) Meet all members' needs, especially the office has an airy and beautiful view that is among the most beautiful in Hanoi.
• Top equipment: Each employee is equipped with the latest generation LG Gram laptop and modern large LG screen.
• Best working time: Work 8 hours/day (8:00 ~ 17:00), from Monday to Friday. No pressure to work overtime/weekends!
• Flexible, youthful working style: LG CNS Vietnam members are mostly from the 9-10x generation, with a youthful, modern, and fair working style!
• Creative environment, valuing individual opinions: With a young and talented team, we always appreciate the creativity and suggestions that members make.
• Opportunities to work/study in Korea and abroad: With customers and projects mostly from abroad, your opportunities for training and onsite abroad will always be open!
• Other: Happy hours every Friday, Team outing monthly, join clubs like football, badminton, etc...