ServiceNow ITSM Developer

Job highlights

• Qualifications . Bachelors degree or equivalent work experience in a related technical field
• ITIL v3 Foundation Certified
• Experience with IT Service Management,service desk,asset management,incident management and change management via ServiceNow is preferred
• 2+ years of hands-on implementation experience with ServiceNow products
• Experience in upgrades to ServiceNow

4-8 Years 1 Position

Core Responsibilities

• Work with clients and provide leadership on ITSM best practices.
• Gather and understand requirements from clients.
• Conduct gap analysis and assessments to identify the delta between ServiceNow and ITSM processes.
• Design, develop and implement ServiceNow ITSM solutions.
• Develop and test all ServiceNow and ITSM Applications Suite implementations.
• Install and configure the ServiceNow infrastructure environment.
• Assist in designing, developing and demonstrating the product.
• Participate in project team collaboration sessions with PM, ITTL engineers and administrators.
• Provide support for existing production applications and recommend opportunities for enhancements.

Qualifications

• Bachelors degree or equivalent work experience in a related technical field.
• 2+ years of hands-on implementation experience with ServiceNow products.
• 2+ years of experience developing with the ServiceNow software suite.
• Experience in upgrades to ServiceNow.
• ITIL v3 Foundation Certified.
• Knowledge and experience with web development (HTML, JavaScript, C++, HTTP).
• Knowledge of major tasks, deliverables, formal methodologies and disciplines for delivering new and enhanced applications.
• Experience with IT Service Management, service desk, asset management, incident management and change management via ServiceNow is preferred.
• Experience setting up ServiceNow Catalogs .
• Strong troubleshooting, documentation and cross-team collaboration skills.

Key Skills

• ServiceNow ITSM
• Service Catalog
• JavaScript
• ITIL v3

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