ServiceNow ITSM Developer/Lead

We are Seeking a Senior ServiceNow Developer to design, development, and deployment of sophisticated ITSM solutions. This role demands deep ServiceNow ITSM expertise and is pivotal in advancing enterprise IT service delivery through innovation and efficiency.

Key Mandate: Elevate IT service delivery by automating release readiness, enforcing compliance, and reducing manual effort through AI Agent, Now Assist and shift-left quality practices.

Key Responsibilities

ITSM Platform Development

Configure and enhance ServiceNow ITSM modules (Incident, Change, Problem, Request, Knowledge).

Develop advanced platform solutions using Flow Designer, IntegrationHub, Business Rules, Client Scripts, and Script Includes.

Maintain CMDB health and ensure alignment with CSDM standards.

Technical Leadership Collaboration

Lead technical design and architecture discussions.

Review and mentor junior developers, enforcing best practices and scalability.

Partner with stakeholders to translate business requirements into technical specifications.

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