ServiceNow ITSM Proficient

About Softtek

Founded in 1982, Softtek is a global provider of process-driven IT solutions with 30 offices in North America, Latin America, Europe and Asia. With 15 Global Delivery Centers in the U.S., Mexico, China, Brazil, Argentina, Costa Rica, Spain, Hungary and India. Softtek helps improve and produce predictable outcomes for top-tier corporations in over 20 countries. Softtek is the creator and a leader of the nearshore industry.

For more information on what we do, who we are, and career opportunities, visit www.softtek.com

ServiceNow ITSM Pr

Requirements

• ServiceNow Engineer with proven expertise in delivering scalable, enterprise-grade ServiceNow solutions aligned with ITIL best practices.
• Highly proficient in platform configuration, customization, and automation to streamline ITSM processes and improve service efficiency.
• Strong experience integrating ServiceNow with third-party systems using APIs and MID Servers to enable end-to-end service management
• Trusted technical leader in complex implementations, upgrades, and platform optimization initiatives.
• Collaborative partner to Service Desk, L2/L3, and Governance teams, translating business needs into reliable, value-driven solutions.

Responsibilities

• Design, configure, and optimize ServiceNow solutions to support ITSM and enterprise service workflows
• Lead platform customization and automation initiatives to improve efficiency and user experience.
• Develop and maintain integrations with internal and external systems using APIs and MID Servers.
• Oversee CMDB architecture, data quality, and service mapping activities.
• Manage ServiceNow upgrades, releases, and platform health improvements.
• Provide technical leadership for complex incidents, problems, and change initiatives related to the platform. Collaborate with Service Desk, L2/L3 support, and Governance teams to align solutions with business objectives. Enforce platform standards, security, and best practices while mentoring junior engineers.

Required Languages

English: Developing Advanced

Possible Job location(s)

Mexico