ServiceNow Lead Developer

Preferred Location: Santa Clara Local

Looking for Local candidate

Job Description

We are hiring an experienced ServiceNow Lead Developer with strong hands-on expertise in custom application development, ServiceNow platform architecture, and AI-driven workflow automation.

The ideal candidate will have demonstrated experience leading technical teams, designing scalable ServiceNow applications, delivering enterprise integrations, and implementing intelligent automation solutions using ServiceNow's AI capabilities.

This is a hands-on technical leadership role requiring strong development skills, solution architecture expertise, and the ability to guide customers and engineering teams through complex implementations.

Key Responsibilities Technical Leadership:

Lead ServiceNow development projects, provide technical direction, mentor developers, and oversee end-to-end solution delivery.

Custom Application Developmen t: Design, develop, configure, and maintain scalable custom applications using ServiceNow App Engine, Studio, UI Builder, and Workspaces.

Solution Architecture: Define technical architectures and implement solutions aligned with ServiceNow best practices, platform standards, security, and long-term maintainability.

Agentic AI & Intelligent Automation: Leverage ServiceNow AI capabilities, including Now Assist and AI Agents, to enable intelligent workflows, autonomous task execution, and improved business processes.

Scripting & Development: Build reusable components and server-side/client-side logic using JavaScript, Glide APIs, Glide Ajax, Business Rules, Script Includes, and Client Scripts.

Workflow Automation: Develop and optimize workflows using Flow Designer, Integration Hub, and ServiceNow automation capabilities.

Enterprise Integrations: Design and implement REST/SOAP integrations with external enterprise systems and third-party applications.

Customer Engagement: Lead technical discussions, participate in discovery workshops, translate business requirements into technical solutions, and provide prescriptive guidance.

Code Quality & Governance: Conduct code reviews, oversee unit testing, troubleshoot complex technical issues, and ensure compliance with ServiceNow development standards.

Mentorship & Collaboration: Coach junior developers and technical consultants, resolve technical challenges, and collaborate with architects, product owners, and cross-functional teams.

Documentation & Delivery: Prepare technical design documents, architecture diagrams, implementation specifications, and support Agile delivery activities.

Required Qualifications:

11+ years of overall IT experience, with extensive hands-on ServiceNow development experience and demonstrated technical leadership.

Strong expertise in ServiceNow Custom Application Development, including App Engine, Studio, scoped applications, UI Builder, and configurable Workspaces. Advanced proficiency in JavaScript, Glide APIs, GlideAjax, Business Rules, Script Includes, Client Scripts, and UI Policies.

Hands-on experience with Flow Designer, Integration Hub, REST/SOAP APIs, and enterprise system integrations.

Strong understanding of ServiceNow platform architecture, data models, access controls (ACLs), security, performance optimization, and development best practices. Experience designing scalable technical solutions and delivering ServiceNow implementations independently.

Proven ability to lead technical teams, perform code reviews, troubleshoot production issues, and mentor junior developers.

Ability to translate business requirements into technical designs and guide customers through solutioning and implementation.

Practical understanding of AI-driven automation, Agentic AI concepts, and their application to ServiceNow workflows.

Excellent communication, stakeholder management, analytical, and problem-solving skills.

Ability to work onsite in Santa Clara, CA.

Preferred Qualifications Experience with ServiceNow Now Assist, AI Agents, AI Agent Studio, or AI-powered workflow automation. Knowledge of Agentic AI concepts, including context-aware automation, autonomous execution, AI orchestration, and responsible AI adoption.

Experience integrating ServiceNow with enterprise AI/ML services and external AI platforms.

ServiceNow certifications such as Certified System Administrator (CSA) or Certified Application Developer (CAD).

Experience with ServiceNow ITSM, ITOM, CSM, HRSD, or related enterprise workflows. Familiarity with Agile/Scrum, CI/CD, Automated Test Framework (ATF), and ServiceNow application lifecycle management.

Experience in customer-facing technical consulting or professional services environments.

Ideal Candidate:

We are looking for a hands-on ServiceNow Technical Lead who can architect and develop custom applications, lead engineering teams, independently resolve complex technical challenges, and help customers maximize the value of the ServiceNow platform.

Candidates should bring a strong combination of ServiceNow development expertise, technical leadership, customer engagement, and practical knowledge of Agentic AI and intelligent workflow automation.

Interested candidates: Please share your updated resume or connect with us to discuss this opportunity.