ServiceNow Lead/Architect

ServiceNow Lead/Architect Location: India, Remote

Work Experience: 10-14 Years

Requirements:

• Experience in IT Asset Management (ITAM)
• Experience in IT Operations Management (ITOM), including Discovery and Event Management
• Strong hands-on experience in ServiceNow platform implementation ITSM ITOM
• Expertise in ITSM, CMDB, Flow Designer, Service Catalog and Service Portal
• Experience with integrations and automation
• Knowledge of scripting (JavaScript, Glide API)
• Strong problem-solving and stakeholder management skills

Qualifications: Bachelors or Masters degree in Computer Science, Information Technology, or a related field.

• Lead end-to-end ServiceNow implementations including org setup and platform configuration
• Design and implement core ITSM modules (Incident, Problem, Change, Request, Knowledge) ITOM
• Develop and manage CMDB architecture, data modeling and governance
• Build workflows/flows using Flow Designer and automate business processes
• Design and develop Service Catalog items, including complex request workflows
• Customize and enhance Service Portal for improved user experience
• Implement and manage integrations with third-party systems using REST/SOAP APIs
• Configure and deploy Virtual Agent and Now Assist capabilities
• Provide technical leadership, best practices and architectural guidance
• Collaborate with stakeholders to translate business requirements into scalable solutions
• Ensure platform performance, security and scalability

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.