ServiceNow Lead/Developer

Role ServiceNow Lead/Developer

Required Technical Skill Set (Skill Name) ServiceNow CMDB Lead

Desired Experience Range 5-10 Years

Location of Requirement Hyderabad/Chennai

Technical SME details for skill clarification

Must-Have

Configures and Maintains Discovery Application

Works closely with Configuration Manager in the population of CMDB

Interfaces with Compute, Network, and Security teams to assure access and permissions.

Resolving discovery errors related to permissions and access.

Assuring completion of scheduled discovery jobs

Assisting in the validation and testing of Discovery after upgrades

Reviewing the environment for changes and new requirements that may drive changes to the Discovery solution.

Assures downloads from the ServiceNow store occur monthly for CMDB Classes and Discovery patterns.

Add new schedules, IP ranges, and credentials for new devices and environments.

Integrations with 3rd party discovery tools, such as Logic Monitor.

Provide timely resolution to systems problems.

Develop effective working relationships with other departments, groups, managers, and vendors.

Proactively seek efficient and quality solutions.

Perform additional duties as assigned