ServiceNow LLM Trainer

• We are hiring a ServiceNow Product Owner with deep functional expertise in relevant products - few of them being Customer Service Management (CSM), IT Service Management (ITSM), or HR Service Delivery (HRSD) to help design realistic, scenario-driven tasks for AI model training
• This role is not about platform configuration or app development, but about translating real business workflows and decision logic into structured, data-driven tasks that improve AI reasoning and understanding of enterprise processes
• The ideal candidate combines domain expertise in ServiceNow modules with strong analytical, prompt-engineering, and data structuring skills, helping shape how AI systems learn to reason across ServiceNow-like workflows

Key Responsibilities

• Define key decision frameworks for Reinforcement Learning initiatives aimed at improving ServiceNow s models, including taxonomy design, realistic scenario creation, and evaluation criteria
• Create scenario-driven tasks that mirror real ServiceNow workflows (case handling, SLA tracking, HR requests, IT incident response)
• Write clear, natural instructions aligned with ServiceNow business processes
• Represent tasks in JSON format, ensuring clarity and consistency
• Use SQL queries to analyze and check data for accuracy
• Contribute to AI model training by designing tasks that challenge reasoning and produce predictable outcomes
• Apply prompt engineering to structure instructions that guide task execution
• Collaborate with peers to expand scenarios across ServiceNow domains (CSM, ITSM, HRSD)
• Document scenario patterns, examples, and best practices for other trainers

Required Skills & Experience

• 4 to 9 years of experience with ServiceNow, specifically CSM, ITSM, and HRSD modules
• Strong knowledge of workflows, cases, incidents, requests, SLAs, and knowledge management in ServiceNow
• Proficiency in JSON authoring and working with structured data
• Solid understanding of SQL for data analysis and task validation
• Ability to design realistic enterprise scenarios that map to ServiceNow processes
• Experience in AI model training workflows, contributing to the creation of structured training data
• Strong prompt engineering skills for crafting effective instructions
• Analytical thinking, attention to detail, and logical structuring
• Strong communication skills + customer facing experience is a BONUS

Location: Delhi NCR,Bangalore,Chennai,Pune,Kolkata,Ahmedabad,Mumbai,Hyderabad