ServiceNow Low Code Engineer

Please find a highly urgent contractual requirement for a ServiceNow Low Code Engineer (PSDS/CSM & App Engine).

Please review the specialized criteria below and share your best matching profiles who can join immediately or on very short notice.

Job Summary & Key Parameters Role: ServiceNow Low Code Engineer (PSDS/CSM & App Engine)

Experience Required: 7+ Years (Senior Role)

Employment Type: Contractual (6 Months & Extendable)

Location: Bangalore

Bill Rate / Budget: 1.5 lpm (Max)

Notice Period: Immediate / Short Notice preferred

Role Overview & Key Responsibilities We are seeking a senior engineer to design, develop, and maintain ServiceNow applications with a heavy specialization in the Customer Service Management (CSM) module and the Public Sector Digital Services (PSDS) framework. The candidate will leverage out-of-the-box configurations and App Engine capabilities to optimize citizen service delivery.

Lead the technical design and implementation of ServiceNow CSM solutions and PSDS initiatives.

Configure CSM modules including case management workflows, knowledge base integration, citizen portal development, and omnichannel support.

Design and develop custom applications using ServiceNow App Engine (data models, access controls, business logic).

Create custom workflows using Flow Designer and Integration Hub for CSM case routing and escalation processes.

Provide technical guidance, participate in code reviews, and mentor junior developers on CSM and government digital service best practices.

Mandatory Technical Skills & Screening Criteria

Please ensure candidates explicitly demonstrate the following experience breakdowns on their resume:

Total Experience: 7+ years of core ServiceNow development (JavaScript, Business Rules, Client Scripts, UI Policies, UI Actions).

CSM Expertise: Minimum 2+ years focused explicitly on CSM module implementation and customization.

App Engine: Minimum 2+ years of hands-on App Engine Studio and App Engine Templates experience.

PSDS / Government Portal: Minimum 1+ year experience with Public Sector Digital Services, digital government initiatives, or citizen-facing digital service delivery.

Integrations & Frontend: Strong knowledge of AngularJS, Bootstrap, CSS, REST/SOAP, OAuth/SAML, JSON/XML, and integrations with external hosting/Azure solutions.

Governance: Deep understanding of role-based/cross-scope access control, customer data protection, and ITIL frameworks.

Note: ServiceNow certifications (CSM Implementation Specialist, System Administrator, Application Developer) are highly desirable.

Profile Submission Format

Kindly share your matching candidate profiles, along with their government ID / Aadhaar for duplication checks, in the standard matrix below.

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Name

Mobile No.

Email

Total Exp.

CSM Exp.

App Engine Exp.

PSDS Exp.

Current Pay (CTC)

Expected Pay (Per Month)

Notice Period

Current Location

Open to Cognizant ODC?

LinkedIn Profile

Looking forward to your swift response with highly relevant, verified profiles.

Skills: customer service,azure,javascript,servicenow