ServiceNow Manager

Essential Skills & Experience

Engineering & AI Leadership

• Proven experience leading AIdriven product development across the PDLC with accountability for outcomes, not just delivery (Skill Level: 3 Advanced)
• Strong software engineering background with ability to navigate code, logs, and debug complex production issues, without being handson daytoday (3 – Advanced)
• Experience providing technical direction and architectural oversight across teams (3 – Advanced)
• Software Development Lifecycle (SDLC) expertise, including quality, release, and operability considerations (3 – Advanced)

ServiceNow & Platform Engineering

• Leadership experience delivering on ServiceNow or comparable enterprise platforms, ensuring scalability, governance, and reliability (3 – Advanced)
• Strong understanding of AIenabled engineering patterns (LLMs, agents, RAG, APIs, eventdriven integration) (3 – Advanced)

Delivery, Operations & Continuous Improvement

• Experience managing engineering delivery, releases, and production stability in complex environments (3 – Advanced)
• Strong Continuous Improvement mindset, driving measurable quality, efficiency, and automation gains (3 – Advanced)
• Ability to own operational outcomes, lead incident response, and ensure learning is embedded (3 – Advanced)

DevOps, Environments & Governance

• Solid understanding of DevOps, CI/CD, and multienvironment governance, sufficient to oversee and challenge delivery (3 – Advanced)
• Experience operating within technology governance, security, and compliance frameworks, balancing control with speed (2 – Intermediate)
• Strong understanding of Responsible AI, data handling, and risk management practices (3 – Advanced)

Leadership, Culture & Ways of Working

• Proven people leadership experience, including performance management, coaching, and team development (3 – Advanced)
• Strong capability in Inclusive Leadership and Culture Building, fostering collaboration, trust, and psychological safety (3 – Advanced)
• Demonstrated Growth Mindset, encouraging innovation, learning, and continuous improvement across teams (3 – Advanced)
• Ability to articulate the big picture, align teams to strategy, and influence senior stakeholders (3 – Advanced)

Desirable Skills & Experience

• Exposure to ServiceNow Now Assist, Copilot Studio, Kiro, or similar AIenabled development tooling (3 – Advanced)
• Agile Development leadership experience across multisquad or platform teams (3 – Advanced)
• Business Analysis capability, translating complex problem statements into executable engineering outcomes (3 – Advanced)
• Technology Strategy experience, shaping roadmaps aligned to longterm platform and business goals (3 – Advanced)
• Experience in Change Management, embedding new ways of working and technology adoption at scale (3 – Advanced)
• Advanced Project & Programme Management exposure, coordinating delivery across teams and dependencies (2 – Intermediate)
• Technology Governance experience at enterprise scale (2 – Intermediate)
• Talent Management experience, including succession planning and capability building (2 – Intermediate)