ServiceNow Manager

About the role

The Lead Consultant serves as a technical and functional leader, managing delivery teams and overseeing architecture for ServiceNow solutions across ITSM, GRC/IRM, SecOps/TPRM, CSM, HRSD, ITOM, ITAM, CMDB, and AI/automation capabilities. This role manages complex delivery programs and ensures alignment with global stakeholders.

Key responsibilities

• Lead end-to-end design and implementation of multi-module ServiceNow solutions across global clients.
• Manage teams of 10–20 consultants, developers, and architects.
• Drive architecture across ITSM, GRC/IRM, SecOps, CSM, HRSD, ITOM/Discovery, ITAM/HAM/SAM, and CMDB.
• Oversee technical design reviews, code reviews, and adherence to development standards.
• Implement AI/GenAI features including Now Assist, Predictive Intelligence, and Virtual Agent.
• Oversee integrations using REST, SOAP, JSON, and IntegrationHub.
• Manage project governance, delivery plans, and stakeholder communications.
• Work with global internal teams to support enterprise-wide transformation initiatives.

About you

• 8–12 years of hands-on ServiceNow experience.
• Deep experience across required modules: ITSM, GRC/IRM, SecOps, CSM, HRSD, ITOM/ITAM, CMDB.
• Experience managing technical teams and enterprise implementation programs.
• Strong understanding of ServiceNow data models and CMDB architecture.
• Proven expertise in scripting, platform governance, integrations, and workflow architecture.
• ServiceNow Certified System Administrator (CSA) – mandatory.
• At least two CIS certification in CSM, HRSD, IRM/GRC, SecOps, or ITOM.
• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• 5+ years of experience implementing or configuring ServiceNow.
• Strong leadership and people management skills.

Benefits

• HMO with 2 Free Dependents
• Communication Allowance
• Rice Allowance
• Clothing Allowance
• Christmas/Holiday Gift (Christmas Cash Gift)
• Group Personal Accident Insurance
• Life Insurance with coverage
• Flexi-ben reimbursement (Medical/Dental/Optical)
• Bereavement Assistance
• Retirement Plan
• Leave Privileges
• Firm-wide holiday shutdown on last 2 weeks of the year
• Work suspensions during extreme weather conditions