ServiceNow Operations Engineer

• Great Culture & Benefits
• Modern Office spaces
• Hybrid Working

Who you’ll be working with

At AC3, our purpose is to make technology real - and as leaders in secure multi-cloud solutions, we get to bring that purpose to life for our customers every day. We’re an Australian-owned ICT managed service provider with teams across Australia and New Zealand, supporting enterprise and government customers through secure, scalable technology solutions.

Why join us?

What sets us apart is our culture - people here have real relationships that go beyond work, and maintaining our awesome culture, supportive spirit, and belief that everyone is heard and treated with respect, is a top priority at AC3.
We’re committed to a workplace that fosters open communication, flexible working arrangements, continuous learning, and providing support to get through life’s changing seasons.

We live by the AC3 way - Work Wise, Work Humble, and Work Honest.

Why this role exists

Our technically talented and dynamic ServiceNow Modern Run team deliver on the promise of ServiceNow and the benefits it provides customers (internal and external). In this role you’ll be a member of the team, ensuring our customers always receive the highest standard of support they love and expect. You will build, test and maintain solutions to support our customers and their business strategies, by leveraging the power and innovation of the ServiceNow platform. You will also act as an extension of the customer’s team, providing technical guidance and support.

What You Bring

Working with ServiceNow customers – the ServiceNow Modern Run team run and optimise ServiceNow platforms, manage technical backlogs, log and action requests, incidents and enhancements, whilst driving the completion of backlog tasks alongside customer technical contacts. This role will work directly with customers to discuss enhancements and assist on strategy to ensure it is aligned with industry and vendor best practice methodologies, whilst being a technical escalation to support resolution of complex incidents and problems.

You will have 2-3 + years experience with ServiceNow including modules like ITSM. You will have solid JavaScript skills, be experienced with multiple integrations and experienced with working in multi-project and multiple deadlines, preferably in an MSP environment. You will be confident working with customers and working through requests and incidents. Any ITIL, leadership, mentorship or tech leadership is highly favorable. This role could be based in Sydney, Melbourne or Brisbane.

What we offer

• Company benefits including discounted lifestyle services such as health insurance, salary packaging, hybrid work, and half-day Fridays once a month.
• A culture built on respect, where you can flag conduct that feels off and rely on a fair, confidential process that prioritises your safety and wellbeing.
• Join supportive colleagues in groups such as Rise Up: a networking group for women in tech to learn in a positive and safe environment and Speak Up Advisors: a group who help maintain a safe space for raising concerns.
• Access to training and career development opportunities, that helps some 30 AC3ers progress year on year.
• Flexible Hybrid work options and real work life integration
• Base Salary + Super + Bonus + Allowances + Benefits
• Convenient CBD location with modern offices