ServiceNow Performance Analytics & Reporting Analyst

Job highlights

• He or she should be able to provide the latest data to engage in fact-based discussions with the Senior management

• Experience in working on Analytics Hub,defining targets,and visualizing the progress towards the goals

• Seeking a candidate for the position of Senior Performance Analytics who can create management dashboards, report on KPIs and metrics, and answer key business questions to help increase quality and reduce the costs of service delivery.

• Preparing reports based on performance analysis and presenting to management on demand. He or she should be able to provide the latest data to engage in fact-based discussions with the Senior management.

• Provide Real-time visibility into data and predictive forecasts for enhanced decision-making.

• Setting up thresholds, such as all-time highs, lows, or predefined values that automatically generate alerts.

• Provide Text analytics, which goes beyond structured data to extract trends and patterns from freeform data fields.

• Workbench proficiency with interactive filtering that provides end-to-end transparency across processes and timelines.

• Experience in working on Analytics Hub, defining targets, and visualizing the progress towards the goals.