ServiceNow Platform Architect

Job Position: ServiceNow Platform Architect

Work Location: Greater Noida / Pune / Hyderabad / Bengaluru.

Experience: 8+ to 15+ Years

MUST-HAVE SKILLS

• 8+ years of IT experience with strong ServiceNow Architecture experience.

• Strong expertise in ServiceNow ITSM and enterprise platform architecture.

• Experience with ITOM / ITAM / CSM / HRSD / SecOps / GRC / SPM.

• Strong knowledge of CMDB, CSDM, Discovery, Service Mapping & Service Graph.

• Hands-on ServiceNow development knowledge: JavaScript, Glide APIs, Business Rules, Script Includes, Client

Scripts, UI Policies & UI Actions.

• Strong experience with REST, SOAP, APIs, Integration Hub & MID Server.

• Knowledge of SSO, SAML, OAuth, LDAP, ACLs, Roles & ServiceNow Security.

• Experience with ServiceNow upgrades, releases, deployment, CI/CD and DevOps.

• Ability to create HLD/LLD, architecture diagrams, technical designs and platform roadmaps.

• Strong communication, stakeholder management and technical leadership skills.

KEY RESPONSIBILITIES

• Own and define the ServiceNow platform architecture and technical roadmap.

• Establish architecture standards, governance, design principles and best practices.

• Design scalable, secure, maintainable and upgrade-safe ServiceNow solutions.

• Lead solution architecture across ServiceNow modules and enterprise initiatives.

• Define integration, API, data and CMDB/CSDM architecture.

• Review technical designs, configurations, customizations, scripts and integrations.

• Drive platform performance, security, scalability and technical-debt reduction.

• Collaborate with Enterprise Architects, Developers, Product Owners and Business Stakeholders.

• Mentor ServiceNow technical teams and evaluate new platform capabilities.

EDUCATION

Bachelor’s/Master’s degree in Computer Science, IT, Engineering or equivalent.