ServiceNow Platform Architect

K&K Global Talent Solutions Inc. is an international recruiting agency that has been providing technical resources in the Canada and the USA region since 1993.

This position is with one of our clients in USA, who is actively hiring candidates to expand their teams.

Role:- ServiceNow Platform Architect

Location:- USA (Remote)

Fulltime

Job Description

Job Description

• Technical Architecture: Ability to design scalable, secure, and high-performing

ServiceNow platform architectures that translate business objectives into sound architectural decisions.

• Stakeholder Influence: Proven ability to build and sustain trusted relationships across

all organizational levels, from working teams to the C-suite, and influence outcomes

through credibility and deep relationships.

• Effective Communication: Excellent communication skills, with the ability to

convey complex architectural decisions, risks, and platform direction with precision to diverse audiences,

including executive stakeholders.

• Problem-Solving: Ability to diagnose the root cause of complex, multi-threaded problems,

evaluate options, and develop sound, scalable resolution approaches.

• Business & Industry Acumen: Understand and credibly engage with the customer's industry context,

business model, and strategic priorities to connect platform decisions to business outcomes.

• Platform and Product Road mapping: Ability to develop and maintain a clear, defensible

ServiceNow platform and product roadmap that translates customer business objectives

into a sequenced adoption plan.

• Skills: ServiceNow Platform Knowledge: Deep understanding of the core ServiceNow platform,

including its data model (CMDB, CSDM), application development patterns, integration capabilities,

security model, and instance lifecycle management., ,

Architectural Knowledge: Expertise in solution design principles,

governance frameworks, technical debt remediation, and enterprise architecture concepts

(e.g., TOGAF)., Workflow & Product Knowledge: Deep expertise in ITSM is mandatory.

Expertise in at least one other ServiceNow workflow area (e.g., ITOM, CSM, HRSD, SecOps) is expected.

• Certifications: Required: Certified System Administrator (CSA),

• Certified Application Developer (CAD), Certified Implementation Specialist (CIS - at least one).

• Expected: ArchX - Advanced Architecture,

Certified Technical Architect (CTA - in pursuit or completed),

AI Certifications: Now Assist Essentials,

Now Assist Executive Micro-Certification, Agentic AI Executive Micro-Certification.

Roles & Responsibilities

Architectural Advisory: Translate customer business objectives into a coherent platform strategy.

Guide customers in defining their platform roadmap, sequencing workflow adoption,

and conducting solution design reviews.

• Platform Health & Governance: Lead technical governance discussions to

establish frameworks that prevent platform health degradation over time.

Interpret platform health reports and advise on remediation plans for maintainability,

performance, security, and upgradeability.

• Risk Management: Proactively identify, track, and assess risks across architectural, technical,

and platform health dimensions. Advise customers on mitigation strategies to ensure risks

are managed before they become incidents.

• Customer Engagement: Build and maintain strong relationships with customer stakeholders,

from technical teams to senior leadership. Facilitate architectural reviews, executive conversations,

and workshops.

• Technical Expertise: Demonstrate platform capabilities and guide customers through

ServiceNow functionality. Maintain deep expertise in a few core areas while having

broad knowledge across the entire ServiceNow platform.

• Strategic & Conceptual AI Expertise: Guide customers in adopting AI capabilities on the

ServiceNow platform, including advising on how these capabilities fit within their broader

organizational AI strategy and how to align AI capabilities to business outcomes.