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ServiceNow Platform Architect

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Onsite

ServiceNow Platform Architect

Tata Consultancy Services

ServiceNow Platform Architect

Skills

ServiceNowCompliance

10 days ago

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Important information


Contract type:

Permanent

Location:

Richmond, VA, USA

Work mode:

Onsite

Published on:

17 October 2026

What they need


Must Have Technical/Functional Skills:

  • 12+ years of experience in Solution Architecture and at least 5+ years of experience in ServiceNow ecosystem as an Architect.
  • At least 2 implementation project experiences, one of which is for large customers.
  • Strong knowledge of ServiceNow Platform
  • Experience implementing multiple products of ServiceNow.
  • Lead CMDB health improvement initiatives focusing on completeness, correctness & compliance
  • Implement Common Service Data Model (CSDM) best practices.
  • Experience with upgrades, simplification of customizations. Enable rapid upgrades to new features and innovations that drive new value
  • Assists in developing standards and practices for maintaining the health of the ServiceNow platform, helps develop standards and practices for maintaining the ServiceNow architecture model
  • Provides technical guidance in platform development and platform- wide solutions
  • Ability to work in a consulting & advisory role with customer.
  • Assesses health (performance, manageability, usability, scalability, upgradability, and security)
  • Create detailed strategy that is aligned with the client's short- and long-term needs
  • Serve as the expert advisor to clients, partners, and project teams, leading solutioning sessions, shared understanding, and building a bridge between disparate organizations through your technical expertise leverage the capabilities of the ServiceNow platform and integrations with third-party technologies effectively.
  • Ability to solve problems, troubleshoot, manage technical escalations.
  • Adhering to best practices, check if our architecture and design decisions align with ServiceNow best practices
  • Alignment to out-of-the-box, Ensure we are taking advantage of pre-built capabilities in order to help minimize the amount of customization on the platform
  • Experience in migrating between various environments in ServiceNow using Update Sets, XMLs, Cloning, Deployments.
  • ServiceNow Certified Technical Architect (CTA)

Roles & Responsibilities

  • Assists in developing standards and practices for maintaining the health of the ServiceNow platform, helps develop standards and practices for maintaining the ServiceNow architecture model
  • Provides technical guidance in platform development and platform- wide solutions
  • Ability to work in a consulting & advisory role with customer.
  • Assesses health (performance, manageability, usability, scalability, upgradability, and security)
  • Create detailed strategy that is aligned with the client's short- and long-term needs
  • Work closely with the Customer platform team to develop ServiceNow roadmap in alignment with Business objectives and Industry trends
  • Serve as the expert advisor to clients, partners, and project teams, leading solutioning sessions, shared understanding, and building a bridge between disparate organizations through your technical expertise leverage the capabilities of the ServiceNow platform and integrations with third-party technologies effectively.

Salary - $150,000 - $200,000

Qualifications: BACHELOR OF COMPUTER SCIENCE

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