ServiceNow Platform Architect

Job Title : ServiceNow Platform Architect

Location : Columbus, OH (onsite)

Duration : 6+ month contract (potential extension/renewal)

Pay Range : $80-90/hr. (or higher/negotiable based on experience)

Summary :

Verigent's client is seeking an experienced ServiceNow Platform Architect to lead the design, development, and governance of enterprise ServiceNow environments. This individual will own the technical architecture across multiple ServiceNow modules, ensuring solutions are scalable, secure, maintainable, and aligned with business objectives.

Responsibilities :

• Lead platform architecture across ITSM, ITOM, CSM, HRSD, SecOps, and custom ServiceNow applications.

• Design and govern instance strategy, domain separation, CMDB/CSDM alignment, integrations, and platform security.

• Architect integrations utilizing REST/SOAP APIs, IntegrationHub, MID Server, and related technologies.

• Establish development standards, coding practices, source control, peer reviews, and automated testing using ATF.

• Lead platform upgrades, release planning, performance optimization, and technical debt remediation.

• Design scalable workflows and scoped applications while prioritizing out-of-box functionality where appropriate.

• Evaluate emerging ServiceNow capabilities, including Now Assist, generative AI, and automation.

• Collaborate with stakeholders to translate business requirements into technical designs, estimates, and implementation roadmaps.

• Provide technical leadership, mentorship, architecture documentation, and escalation support.

Qualifications :

• 8+ years of IT experience, including 5+ years of hands-on ServiceNow development, implementation, or architecture.

• Proven architecture experience across multiple ServiceNow modules.

• ServiceNow CSA, CAD, and at least one CIS certification required.

• Advanced JavaScript and ServiceNow scripting experience, including Business Rules, Script Includes, Client Scripts, Flow Designer, GlideRecord, and GlideAjax.

• Strong integration experience with REST, SOAP, OAuth, and MID Server.

• Experience with CMDB, CSDM, Discovery, or Service Graph Connectors.

• Demonstrated expertise designing and supporting domain-separated ServiceNow environments, including complex multi-tenant deployments.

• Experience leading at least two full ServiceNow platform upgrades.

• Strong understanding of platform security, ACLs, governance, performance, and development best practices.

• Ability to develop architecture documentation and communicate effectively with technical teams and executive stakeholders.