ServiceNow platform Developer

Our client INFOSYS is looking for Servicenow platform Developer position with 10+ Years of experience in Bangalore and Pune locations. CONTRACT TO HIRE AND WORK FROM OFFICE

Job Description :

Oversee the development, implementation, and maintenance of the ServiceNow platform.

• Collaborate with stakeholders to gather requirements and design effective solutions.
• Drive the configuration and customization of ServiceNow modules including Incident Management, Change Management, Problem Management, and others.
• Ensure seamless integration with other IT systems and tools.
• Lead and mentor a team of ServiceNow developers and administrators.
• Monitor system performance, troubleshoot issues, and optimize functionalities.
• Develop and implement best practices, standards, and governance for ServiceNow processes.
• Stay updated with current and emerging ServiceNow features and functionalities.
• Provide technical guidance and support during critical incidents and outages.
• Prepare and present reports on platform usage, performance, and improvement areas.
  Qualifications
• 5 - 8 years of experience working with ServiceNow.
• Proven experience in leading and managing a ServiceNow platform.
• Strong understanding of IT Service Management (ITSM) and ITIL frameworks.
• Experience with ServiceNow scripting, customizations, and integrations.
• Exceptional communication and interpersonal skills.
• Ability to work effectively with cross-functional teams and manage multiple priorities.
• ServiceNow certifications like Certified System Administrator, Certified Implementation Specialist, or equivalent are preferred.
  Skills
• ServiceNow
• IT Service Management (ITSM)
• ITIL
• JavaScript
• REST/SOAP APIs
• HTML/CSS
• ServiceNow Scripting
• Agile Methodologies
• Stakeholder Management, Risk management, Communication Management
• Managing a team or 8-10 engineers.